1. Consent to Contact

By clicking “Complete My Purchase”, you consent to Alphacrane Pty Ltd contacting you via email to provide access to your online course and share relevant information relating to your enrolment. We respect your privacy and will never send unsolicited marketing emails.

2. Important Email Note

Sometimes system-generated emails may land in your spam or junk folder.
To avoid missing important information:

• Tick the “Subscribe to our email list” box at checkout

• Check your spam or promotions folder after purchase

• If you haven’t received an email within a few minutes, please contact [email protected]

3. After Payment Is Received

Once your purchase is complete, we will:

• Issue a receipt and/or tax invoice

• Send you access instructions via email

• Provide ongoing support if you encounter access issues or have technical questions

4. Confidentiality in Coaching, Training and Consultancy

While online course participation does not usually involve live interaction, if you engage in any optional coaching, mentoring, or survey-based input related to a course, your responses will be treated with strict confidentiality.

All personal and professional details shared—whether through optional submissions, surveys or program evaluations—will only be accessible to Craig Shim and will not be disclosed to any third party without your permission, unless required by law.

5. Program Access and Usage

• Unless otherwise stated in the product description, course access is valid for one year from the date of enrolment.

• Access is licensed for one user only, linked to a unique email address. Licences may not be shared or transferred between users.

• Bulk licences are available. Organisations may purchase multiple user licences for a defined time period (e.g. 12 months), and may internally rotate those licences across different staff during that period. For bulk licence options, please contact [email protected].

• All course content remains the intellectual property of Alphacrane Pty Ltd and may not be copied, distributed, or republished without written permission. Some downloadable materials may be reused internally for workplace application under a valid licence.

6. Pricing, GST, and Quotation Validity

 All pricing is typically listed in Australian Dollars (AUD) and, unless stated otherwise, is exclusive of GST. 

For selected products, you may be offered the option to purchase in your local currency (e.g. USD or GBP). In these cases, prices will be clearly labelled on the relevant checkout page.

• If the course is purchased and accessed from outside Australia by a non-Australian entity, GST may not apply.

• Payments are processed securely through Stripe, our preferred payment provider.

• Where a formal quote is provided, it is valid for 30 days from the issue date.

7. Refund Policy & Risk-Free Guarantee

Individual Purchases

Unless otherwise stated in the course description, we offer a 14-day 100% money-back guarantee for individual enrolments. To be eligible for a refund:

• Your request must be made within 14 days of purchase

• You must not have completed more than 30% of the course

• Your course must have been purchased as an individual licence (not part of a bulk licence)

To request a refund, please email [email protected] with your name, email address, and a brief reason for your request.

Bulk Licences

The risk-free guarantee does not apply to bulk licence purchases. Please contact us before purchasing to ensure the program meets your organisation’s needs.

If you believe you’ve been incorrectly charged, we ask that you contact us directly first, before initiating a dispute with your financial institution. As a small business, this helps us resolve issues quickly and keep operating costs down.

8. Disclaimer

• Our online courses are designed to provide practical, evidence-informed guidance in intercultural communication and business practices. However, we do not guarantee specific outcomes.

• The application of course content is your responsibility, and results may vary depending on your individual or organisational context.

• The content does not constitute legal, financial, psychological, or medical advice.

9. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes or claims arising in connection with coaching services will be subject to the jurisdiction of the courts of Queensland.

10. Updates to This Policy

We may update these terms from time to time. Any changes will be reflected on the Terms & Policies page with the most recent revision date shown below. We recommend reviewing this page periodically.

11. Contact Us

If you have any questions about these terms, course access, or your purchase, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

If you believe you’ve been incorrectly charged, we ask that you please email us first before raising a dispute with your bank. As a small business, your direct communication helps us resolve issues quickly and keeps our operating costs down.