ABOUT
Who we are, our expertise, and what you can expect of us.
WHO WE ARE: INTERCULTURAL SPECIALISTS
Alphacrane Intercultural Specialists is an Australian, Queensland-based consultancy specialising in cultural intelligence.
We help organisations perform at their best whenever culture influences how they:
- lead
- work together
- serve culturally diverse customers, clients, visitors, patients or communities
- engage internationally
- build inclusive organisational practices.
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Our mission is to help clients apply cultural intelligence as a practical organisational and business capability.
Our services include intercultural coaching, training, workshops, advisory services and consultancy projects.
We work with corporate and government organisations across areas including:
- leadership and culturally diverse teams
- customer, client and visitor experience
- international business and stakeholder engagement
- global mobility and international assignments
- cultural diversity and inclusion
- public service
- healthcare
- aviation and tourism
We believe cultural intelligence is often the missing link between good intentions and effective outcome.
Our work goes beyond cultural etiquette and general awareness. We help clients understand how cultural differences can influence communication, trust, leadership, teamwork, service expectations, stakeholder relationships and organisational practices.
Scenario-Based Learning is a distinguishing feature of every Alphacrane coaching and training program, helping participants apply cultural intelligence to realistic situations they may encounter in their own roles and organisations.
Alphacrane Intercultural Specialists is owned and operated by Craig Shim, an experienced intercultural business consultant. With over 30 years of cross-cultural experience, his expertise is sought after by globally recognised organisations like Air New Zealand, Boeing, BP, Mastercard, Nike, and PepsiCo.
In addition to coaching and training multinational corporations, Craig also advises diplomats, the Australian Government's Department of Prime Minister and Cabinet, the Australian Public Service Commission, and various United Nations agencies.
Craig is also the co-founder of Project Global Citizen, a worldwide movement helping students develop cultural competence as a foundation for global citizenship.
WHAT YOU CAN EXPECT
Our Promise
PRACTICAL INTERCULTURAL ADVICE
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You bring the industry and organisational expertise. We bring the specialist intercultural insights, frameworks and guidance to help you address the cultural dimensions of the challenge.
Our work is tailored to the roles, situations and outcomes that matter to your organisation.
BUSINESS-FOCUSSED SOLUTIONS
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We take a commercially focused approach to cultural intelligence.
Our work is designed to improve practical outcomes in areas such as leadership, teamwork, customer experience, international engagement, stakeholder relationships and organisational performance.
REAL-LIFE SCENARIOS
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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.
This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.
IN CASE WE HAVEN'T YET MET
As an intercultural business consultant, I help organisations perform at their best whenever culture influences how they operate, lead, serve culturally diverse customers or engage internationally.
Through Alphacrane Intercultural Specialists, I provide coaching, training, workshops and advisory services to corporate and government clients seeking practical ways to apply cultural intelligence within their organisations.
I am also the co-founder of Project Global Citizen, a global movement helping students develop cultural competence as a foundation for global citizenship.
Having lived abroad for much of my professional life, I’ve gained first-hand insights into how cultural competency is crucial for building strong, lasting business and personal relationships.
I believe that cultural intelligence is key to creating a more respectful, kinder society, one cross-cultural relationship at a time. This belief drives my passion for developing opportunities for better cross-cultural understanding and engagement.
Wishing you success with your cross-cultural relations.
Craig Shim, Alphacrane Intercultural Specialists
CRAIG SHIM'S OTHER PROFESSIONAL ROLES
My professional life extends beyond Alphacrane Intercultural Specialists. Here's a snapshot of some other roles I'm proud to hold.
- Co-Founder, Project Global Citizen, a worldwide movement helping students develop cultural competence as a foundation for global citizenship
- Immediate Past President, The Hills & Districts Chamber of Commerce
- Panel Member, MOSAIC Learning Design Advisory Panel, Australian Public Service Commission
- Committee Member, Mayor’s 2032 Olympics Legacy Working Group, City of Moreton Bay
- Taskforce Member, Regional Economic Development Strategy Taskforce (2021-2024), City of Moreton Bay
- Chairperson, Cultural Inclusiveness and Olympics Legacy Committee, The Hills & Districts Chamber of Commerce
