Score your ability to relate to people from different cultural backgrounds
Take my free 5-question quiz for instant results
TAKE THE QUIZWe are an Australian, Queensland-based consultancy specialising in cross-cultural business and relational skills.
ANNOUNCEMENTS
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FREE DOWNLOAD: THE SCALE OF CULTURAL INTELLIGENCE™ ASSESSMENT TOOL
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The Scale of Cultural Intelligence™ is a practical self-assessment framework I created to help organisations identify their current level of Cultural Intelligence – and track progress over time.
It’s simple, clear, and designed to prompt meaningful conversations about where your organisation or team currently stands, and where you’d like to go next.
This free, downloadable tool is available for Leaders, HR, and L&D professionals working in international and culturally diverse organisations. It’s been used for years with clients around the world to build stronger, more inclusive, and culturally intelligent workplaces.
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HOW CAN WE HELP YOU?
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PROFESSIONAL COACHING, TRAINING & WORKSHOPS
Solve international and cross-cultural challenges with cultural intelligence – backed by practical, step-by-step guidance.
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ADVISORY SERVICES & CONSULTANCY PROJECTS
From Cultural Inclusion Listening Circles to Asia-Ready Tourism, our projects are diverse but always guided by a global perspective.
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SELF-ASSESSMENT TOOLS AND ONLINE COURSES
Free assessment tools, plus practical, self-paced courses to help you solve cross-cultural challenges in your work or organisation.
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ENTERPRISE SOLUTIONS & PARTNER COLLABORATIONS
Looking for tailored access options, training vouchers, referral pathways, or support for an upcoming tender with cross-cultural components?
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WHAT YOU CAN EXPECT
Our Promise
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PRACTICAL INTERCULTURAL ADVICE
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You have the industry expertise. We have the specialist insights to boost your international and cross-cultural capabilities.
Our programs are designed by Craig Shim, one of Australia's leading intercultural practitioners, in collaboration with our global network of Subject Matter Experts.Â
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BUSINESS-FOCUSSED SOLUTIONS
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We help you understand deep rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation.
By delving much deeper than basic business etiquette and customs, our cross-cultural insights will help improve your business capabilities and competitiveness.
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REAL-LIFE SCENARIOS
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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.
This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.
"Intercultural expertise with tangible results."
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Craig’s executive workshop and intercultural expertise provided practical skills for the ILO and its partner organizations to roll out projects with intercultural savvy.
Erik Holmqvist
International Labor Organization, United Nations, Helsinki
“Incredibly practical and deeply insightful.”
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Every session with Craig has been packed with relevant strategies, frameworks, and real-world scenarios. His cultural coaching has been invaluable — I walked away each time with practical actions I could apply immediately.
Senior Trade and Investment Commissioner, Hong Kong
“We were expanding fast, but struggling with consistency on the ground.”
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As we scaled our operations in Southeast Asia, quality control and team productivity became increasingly unpredictable.
Craig’s coaching helped me adapt how I communicated expectations, provided feedback, and built trust with local staff. We’re now seeing improvements across both efficiency and morale.
Regional Operations Manager, Multinational Medical Device Manufacturer
CROSS-CULTURAL RELATABILITY QUIZ
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Score your ability to relate to customers, clients and colleagues from different cultural backgrounds.
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Why?
So you can influence their behaviour or move them up the scale of satisfaction.
5-questions. Instant results. 100% confidential.
TAKE THE QUIZFEATURED PROGRAMS
Professional Coaching, Training & Workshops
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Leading Culturally Diverse Teams and International Projects
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How to Achieve Peak Team Performance With Cultural Safety and Awareness
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For Professionals navigating Cross-Cultural Business Situations or Stakeholder Relationships
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Delivery Options:Â
Professional Coaching | Training
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Cross-Cultural Communication Techniques for Meetings in the USA, UK & Australia
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How to Speak Up, Influence, and Be Remembered in Workplace Meetings
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For Professionals Navigating Workplace Norms In English-Speaking Countries
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Delivery Options:Â
Professional Coaching | Training  | Online Course
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Cross-Cultural Service Delivery: Lessons from International Airlines
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How to Deliver Premium Service In Any Industry With Cultural Awareness and Sensitivity
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For Frontline Staff in Any Industry Who Serve International Customers or Clients
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Delivery Options:Â
Professional Coaching | Training
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COACHING FOR INTERNATIONAL RELOCATIONS
Global Mobility, with Cultural Intelligence
Intercultural Coaching for International Relocations
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How to Navigate Country-Specific Cultural Nuances in Business and Social Settings
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For Employees on International Postings and Assignments
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Delivery Options:Â
Professional Coaching | Training
COACHING FOR BUSINESS CHALLENGESS
Country-Specific Advice, with Cultural Intelligence
Intercultural Coaching and Advice for Business Challenges
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How to Navigate Country-Specific Business Challenges Using Cultural Intelligence
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For Professionals Navigating Cross-Cultural Business Situations or Stakeholder Relationships
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Delivery Option:Â
Professional Coaching
A QUICK INTRODUCTION: CRAIG SHIM
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I’m the Director of Alphacrane Intercultural Specialists and an intercultural business consultant. I help organisations perform at their best whenever culture influences how they operate, lead, or engage internationally.
With more than 30 years of cross‑cultural experience—including 14 years consulting to global companies such as Boeing, Nike, PepsiCo and Mastercard, as well as Australian Government agencies like Prime Minister & Cabinet and Austrade—I bring deep expertise in navigating cultural complexity.
I also advise several government panels on intercultural capability and international engagement. At the heart of my work is a belief that cultural intelligence can help create more respectful, kinder societies—one cross‑cultural relationship at a time.
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Craig Shim, Director, Alphacrane Intercultural Specialists
