CULTURAL INTELLIGENCE

Boost your international and cross-cultural capabilities

YOUR INTERESTS

Score your ability to relate to people from different cultural backgrounds

Take my free 5-question quiz for instant results

TAKE THE QUIZ

We are an Australian, Queensland-based consultancy specialising in cross-cultural business and relational skills.

Biogen
Boeing
BP
Australian Government Department of Prime Minister and Cabinet

ONLINE COURSES AND RESOURCES

Craig Shim, intercultural coaching, training and advice

COACHING, TRAINING & ADVICE

CONSULTANCY PROJECTS

HOW CAN WE HELP YOU?

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1


ONLINE COURSES & RESOURCES


Cross-cultural and communication skills, explained step-by-step.

 

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2


COACHING, TRAINING & ADVICE


If there’s a cross-cultural element to your business or organisational challenge, we can help.

 

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3


CONSULTANCY PROJECTS


From Sister Cities to Asia-Ready Tourism - our projects are varied, but always executed with a global mindset.

 

TOPICS WE COVER

  • Premium customer service for international guests, passengers and clients
  • Effective global team management
  • International project setup and teamwork
  • Cultural insights for leaders on international assignments and global relocations
  • Cultural Diversity, Equity and Inclusion: developing culturally diverse leadership pipelines and support
  • Preparation for international trade and investment
  • Sister city relationships
  • Asia-Ready and international-ready tourism strategies
  • Cultural intelligence for training, teaching and providing services to international students

Browse through your areas of interest to find out more.

MORE

WHAT YOU CAN EXPECT

Our Promise

 


PRACTICAL INTERCULTURAL ADVICE

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You have the industry expertise. We have the specialist insights to boost your international and cross-cultural capabilities.

Our programs are designed by Craig Shim, one of Australia's leading intercultural practitioners, in collaboration with our global network of Subject Matter Experts. 

 


BUSINESS-FOCUSSED SOLUTIONS

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 We help you understand deep rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation.

By delving much deeper than basic business etiquette and customs, our cross-cultural insights will help improve your business capabilities and competitiveness.

 


REAL-LIFE
SCENARIOS

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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.

This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.

Craig’s executive workshop and intercultural expertise provided practical skills for the ILO and its partner organizations to roll out projects with intercultural savvy.

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Erik Holmqvist

International Labor Organization, United Nations, Helsinki

CROSS-CULTURAL RELATABILITY QUIZ

 

Score your ability to relate to customers, clients and colleagues from different cultural backgrounds.
 

Why?


So you can influence their behaviour or move them up the scale of satisfaction.

5-questions. Instant results. 100% confidential.

TAKE THE QUIZ

FEATURED PROGRAMS

Foundations for Improving Cross-Cultural Relational Skills | Craig Shim, Alphacrane Intercultural Specialists
How to Relate Better to Customers, Clients and Colleagues From Any Cultural Background
 
Foundational Online Course:

Foundations for Improving Cross-Cultural Relational Skills

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Learn the foundations for improving your cross-cultural skills so that you can relate better to your customers, clients and colleagues from any cultural background.

I’ll walk you through my practical 3-step framework for improving your cross-cultural relational skills.

60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Enrol now for immediate access.

TAKE A LOOK
Cross-Cultural Influence for Flight Instructors | Craig Shim, Alphacrane Intercultural Specialists
How to Navigate Cultural Barriers to Class Engagement and Performance
 
Specialist Online Course:

Cross-Cultural Influence for Flight Instructors

Teaching International Trainee Pilots with Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Cross-Cultural Influence for Aviation Engineering Instructors | Craig Shim, Alphacrane Intercultural Specialists
How to Navigate Cultural Barriers to Class Engagement and Performance
 
Specialist Online Course:

Cross-Cultural Influence for Aviation Engineering Instructors

Teaching International Trainee Pilots with Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Cross-Cultural Service Excellence for Cabin Crew | Craig Shim, Alphacrane Intercultural Specialists
How to Move Diverse Passengers Up the Scale of Customer Satisfaction
 
Specialist Online Course:

Cross-Cultural Service Excellence for Cabin Crew

Delivering Premium In-Flight Service With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Cross-Cultural Leadership for Ground Services Supervisors | Craig Shim, Alphacrane Intercultural Specialists
How to Navigate Cross-Cultural Barriers to Compliance, Safety, Efficiency and Operations
 
Specialist Online Course:

Cross-Cultural Leadership for Ground Services Supervisors

Influencing Diverse Teams With Cultural Awareness and Sensitivity

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Do you find it difficult to maintain consistent operational standards, safety, efficiency, and compliance across your culturally diverse team of workers and contractors?

This course offers practical solutions to navigate the complexities of cross-cultural barriers within ground services teams. Discover invaluable cross-cultural insights to influence and motivate your team effectively. By the end of this course, you'll be confident that your leadership style is not just culturally inclusive, but also culturally sensitive.

Pre-register your interest now.

PRE-REGISTER
Designing In-House Cultural Inclusion Listening Circles | Craig Shim, Alphacrane Intercultural Specialists
How to Maximise Participation Across Diverse Employee Groups
 
Specialist Online Course:

Designing In-House Cultural Inclusion Listening Circles

Avoiding Cultural Minefields with Confidence and Cultural Sensitivity

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If you're about to design and deliver Listening Circles, this course provides step-by-step instructions from a qualified intercultural business consultant.

In addition to receiving checklists, scripts and templates, you'll also find invaluable instructional design and facilitation tips to avoid cultural minefields associated with Listening Circles. By the end of this course, you'll be confident that your approach is not just culturally inclusive, but also culturally sensitive.

Pre-register your interest now.

PRE-REGISTER
Achieving Cultural Diversity in Senior Leadership | Craig Shim, Alphacrane Intercultural Specialists
How to Create a Culturally Diverse Leadership Pipeline
 
Specialist Online Course:

Achieving Cultural Diversity in Senior Leadership

Implementing Organisational Initiatives to Crack the Cultural Glass Ceiling

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If your organisation currently lacks cultural diversity in key leadership positions, this course provides a blueprint for identifying roadblocks and actionable measures for building a pipeline of culturally diverse senior leaders.

You will also learn how to prioritise cultural inclusion and cultural intelligence over diversity quotas. This places you in stronger position to both attract and retain high-calibre talent.

Pre-register your interest now.

PRE-REGISTER
Mentoring Culturally Diverse Future Leaders | Craig Shim, Alphacrane Intercultural Specialists
How to Mentor Culturally Diverse Employees
 
Specialist Online Course:

Mentoring Culturally Diverse Future Leaders

Preparing Employees for Leadership, With Cultural Intelligence

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This course helps you explain the "unwritten cultural rules" of how your high-performing mentee can advance into senior leadership and overcome obstacles to being perceived as a good cultural fit.

Learn how to mentor for cross-cultural success in leadership, addressing topics such as communication, persuasion, conflict resolution, negotiation, and networking.

Pre-register your interest now.

PRE-REGISTER
Transitioning into Leadership for Culturally Diverse Employees | Craig Shim, Alphacrane Intercultural Specialists
How to Prepare and Present as a 'Good Cultural Fit', With Cultural Intelligence
 
Specialist Online Course:

Transitioning into Leadership for Culturally Diverse Employees

Adapting Your Leadership Style to Crack the Cultural Glass Ceiling

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Many capable employees struggle to advance to senior leadership positions. This is often due to perceptions relating to cultural fit, rather than a lack of capability.

This course will help you understand the "unwritten cultural rules" of senior leadership that vary by country. Learn how to modify your leadership style in areas such as relationship-building, communication, influencing, negotiating, and decision-making.

Pre-register your interest now.

PRE-REGISTER
Cross-Cultural Influence for Leaders of International Projects | Craig Shim, Alphacrane Intercultural Specialists
How to Navigate Cross-Cultural Barriers to Peak Team Performance
 
Specialist Course:

Cross-Cultural Influence for Leaders of International Projects

Leading Diverse Teams With Cultural Awareness and Sensitivity

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If your international project team is losing its culture of collaboration and peak performance, this course provides a step-by-step method for rebuilding trust and aligning your diverse team towards shared goals... and deadlines!

Say goodbye to silos and hello to seamless communication and information-sharing. Don't let cultural differences hinder your international project's success. 

Pre-register your interest now.

 

PRE-REGISTER
Culturally Inclusive Service for Front-of-House Hotel Staff | Craig Shim, Alphacrane Intercultural Specialists
How to Move Hotel Guests Up the Scale of Customer Satisfaction
 
Specialist Online Course:

Culturally Inclusive Service for Front-of-House Hotel Staff

Delivering Service Excellence With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Culturally Inclusive Service for Tourist Attractions | Craig Shim, Alphacrane Intercultural Specialists
How to Move International Tourists Up the Scale of Customer Satisfaction
 
Specialist Online Course:

Culturally Inclusive Service for Tourist Attractions

Enhancing the Customer Journey With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Culturally Inclusive Service for Front-of-House Gallery and Museum Staff | Craig Shim, Alphacrane Intercultural Specialists
How to Move Gallery and Museum Visitors Up the Scale of Customer Satisfaction
 
Specialist Online Course:

Culturally Inclusive Service for Front-of-House Gallery and Museum Staff

Delivering Service Excellence With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Cross-Cultural Influence for Residential Supervisors of Boarding Schools | Craig Shim, Alphacrane Intercultural Specialists
How to Navigate Cross-Cultural Barriers in Your Duty of Care
 
Specialist Online Course:

Cross-Cultural Influence for Residential Supervisors of Boarding Schools

Supporting International and Culturally Diverse Boarders With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Cross-Cultural Influence for Student Accommodation Supervisors | Craig Shim, Alphacrane Intercultural Specialists
How to Navigate Cross-Cultural Barriers in Your Duty of Care
 
Specialist Online Course:

Cross-Cultural Influence for Student Accommodation Supervisors

Supporting International and Culturally Diverse Students With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

ENQUIRE
Culturally Inclusive Service for Private Healthcare Providers | Craig Shim, Alphacrane Intercultural Specialists
How to Move Culturally Diverse Patients Up the Scale of Customer Satisfaction
 
Specialist Online Course:

Culturally Inclusive Service for Private Healthcare Providers

Delivering Service Excellence With Cultural Awareness and Sensitivity (Practice Managers and Receptionists)

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now .

ENQUIRE
Intercultural Coaching by Craig shim for International Relocations
Tailored Solutions for Cross-Cultural Business Success
 
2-Session Coaching Package:

Intercultural Business Coaching

2 x 90min sessions for addressing your specific business challenge, with cultural intelligence

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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.

100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.

BOOK
Intercultural Coaching by Craig shim for International Relocations
Tailored Solutions for Cross-Cultural Business Success
 
4-Session Coaching Package:

Intercultural Business Coaching

4 x 90min sessions for addressing your specific business challenge, with cultural intelligence

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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.

100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.

BOOK
Intercultural Coaching by Craig shim for International Relocations
Country-Specific Onboarding for International Postings and Assignments
 
4-Session Coaching Package:

Intercultural Coaching for International Relocations

4 x 90min sessions, delivered virtually

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Country-specific cultural insights critical for winning over and influencing colleagues, clients and stakeholders in your new host country.

100% tailored to your business needs. 1-on-1 or small group sessions spread out from pre-departure to post-arrival. Delivered virtually. Each session 1.5hrs.

BOOK
Delivering Support Services to International Students | Craig Shim Alphacrane Intercultural Specialists

DOWNLOADABLE CHECKLISTS

Downloadable scorecards, checklists, case studies, helpful phrases, and explainer videos for delivering support services to international students, with cultural intelligence.

Packed with practical tips on managing the Top 10 problematic cross-cultural situations for student support staff and international students.

Pre-register your interest now.

PRE-REGISTER
Teaching International Students | Craig Shim Alphacrane Intercultural Specialists

DOWNLOADABLE CHECKLISTS

Downloadable scorecards, checklists, case studies, helpful phrases, and explainer videos for teaching international students, with cultural intelligence.

Packed with practical tips on managing the Top 10 problematic cross-cultural situations for teachers, instructors, lecturers and their international students.

Pre-register your interest now.

PRE-REGISTER

Alphacrane Intercultural Specialists is owned and operated by Craig Shim, one of Australia’s leading qualified intercultural business consultants. With over two decades of global experience, his expertise is sought after by globally recognised organisations like Air New Zealand, Boeing, BP, Mastercard, Nike, and PepsiCo.

In addition to multinational corporations, Craig also advises foreign embassies, the Australian Government's Department of Prime Minister and Cabinet, the Australian Public Service Commission, and various United Nations agencies.

Craig is also the co-founder of Project Global Citizen, a worldwide movement helping students develop cultural competence as a foundation for global citizenship.

Craig Shim, Alphacrane Intercultural Specialists

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