Score your ability to relate to people from different cultural backgrounds
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TAKE THE QUIZWe are an Australian, Queensland-based consultancy specialising in cross-cultural business and relational skills.
HOW CAN WE HELP YOU?
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ONLINE COURSES & RESOURCES
Cross-cultural and communication skills, explained step-by-step.
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COACHING, TRAINING & ADVICE
If there’s a cross-cultural element to your business or organisational challenge, we can help.
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CONSULTANCY PROJECTS
From Cultural Inclusion Listening Circles to Sister Cities and Asia-Ready Tourism, our projects are diverse but always guided by a global perspective.
TOPICS WE COVER
- Premium customer service for international guests, passengers and visitors
- Effective global team management
- International project setup and teamwork
- Cultural insights for leaders on international assignments and global relocations
- Cultural Diversity, Equity and Inclusion: developing culturally diverse leadership pipelines and support
- Preparation for international trade and investment delegations and postings
- Asia-Ready and international-ready tourism strategies
- Sister city relationships
- Cultural intelligence for training, teaching and providing services to international students
Browse through your areas of interest to find out more.
MOREWHAT YOU CAN EXPECT
Our Promise
PRACTICAL INTERCULTURAL ADVICE
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You have the industry expertise. We have the specialist insights to boost your international and cross-cultural capabilities.
Our programs are designed by Craig Shim, one of Australia's leading intercultural practitioners, in collaboration with our global network of Subject Matter Experts.
BUSINESS-FOCUSSED SOLUTIONS
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We help you understand deep rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation.
By delving much deeper than basic business etiquette and customs, our cross-cultural insights will help improve your business capabilities and competitiveness.
REAL-LIFE SCENARIOS
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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.
This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.
Craig’s executive workshop and intercultural expertise provided practical skills for the ILO and its partner organizations to roll out projects with intercultural savvy.
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Erik Holmqvist
International Labor Organization, United Nations, Helsinki
CROSS-CULTURAL RELATABILITY QUIZ
Score your ability to relate to customers, clients and colleagues from different cultural backgrounds.
Why?
So you can influence their behaviour or move them up the scale of satisfaction.
5-questions. Instant results. 100% confidential.
TAKE THE QUIZFEATURED PROGRAM
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How to Relate Better to Customers, Clients and Colleagues From Any Cultural Background
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Discover how to bridge cultural gaps and create stronger connections with your customers, clients, and colleagues.
As a qualified intercultural business consultant, I'll guide you through actionable steps to build trust, navigate frustrations, and ensure your approach is truly inclusive. Enrol now, and I look forward to seeing you inside the course.
ONLINE COURSES
How to Relate Better to Customers, Clients and Colleagues From Any Cultural Background
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Foundational Online Course:
Foundations for Improving Cross-Cultural Relational Skills
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Learn the foundations for improving your cross-cultural skills so that you can relate better to your customers, clients and colleagues from any cultural background.
I’ll walk you through my practical 3-step framework for improving your cross-cultural relational skills.
60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Enrol now for immediate access.
How to Navigate Cultural Barriers to Class Engagement and Performance
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Specialist Online Course:
Cross-Cultural Influence for Flight Instructors
Teaching International Trainee Pilots with Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now.
How to Navigate Cultural Barriers to Class Engagement and Performance
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Specialist Online Course:
Cross-Cultural Influence for Aviation Engineering Instructors
Teaching International Trainee Pilots with Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now.
How to Move Diverse Passengers Up the Scale of Customer Satisfaction
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Specialist Online Course:
Cross-Cultural Service Excellence for Cabin Crew
Delivering Premium In-Flight Service With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now.
How to Navigate Cross-Cultural Barriers to Compliance, Safety, Efficiency and Operations
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Specialist Online Course:
Cross-Cultural Leadership for Ground Services Supervisors
Influencing Diverse Teams With Cultural Awareness and Sensitivity
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Do you find it difficult to maintain consistent operational standards, safety, efficiency, and compliance across your culturally diverse team of workers and contractors?
This course offers practical solutions to navigate the complexities of cross-cultural barriers within ground services teams. Discover invaluable cross-cultural insights to influence and motivate your team effectively. By the end of this course, you'll be confident that your leadership style is not just culturally inclusive, but also culturally sensitive.
Pre-register your interest now.
How to Maximise Participation Across Diverse Employee Groups
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Specialist Online Course:
Designing In-House Cultural Inclusion Listening Circles
How to Design and Deliver with Cultural Safety and Sensitivity
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Designing and facilitating Listening Circles doesn't have to feel overwhelming or fraught with cultural pitfalls.
As a qualified intercultural business consultant, I'll guide you on how to generate valuable, actionable insights while maintaining cultural safety and inclusivity.
By the end, you'll have the confidence and validation to run effective, inclusive Listening Circles.
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Pre-register your interest now.
How to Create a Culturally Diverse Leadership Pipeline
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Specialist Online Course:
Achieving Cultural Diversity in Senior Leadership
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Breaking the cultural glass ceiling doesn't have to be overwhelming.
As a qualified intercultural business consultant, I'll walk you through the steps to creating a culturally diverse leadership pipeline for your organisation, equipping you with the strategies and tools to increase cultural diversity and inclusion within senior leadership.
This course provides a structured approach to unblocking the talent pipeline, managing cultural nuances and supporting inclusive leadership at all levels..
Pre-register your interest now.
How to Prepare, Mentor and Champion Employees, With Cultural Intelligence
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Specialist Online Course:
Guiding Culturally Diverse Talent Into Senior Leadership
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Progressing culturally diverse employees in their career doesn't have to feel awkward.
As a qualified intercultural business consultant, I’ll guide you through a practical framework to help you mentor and champion culturally diverse employees into senior leadership roles.
With insights on cultural intelligence and cultural due diligence, you’ll gain the confidence to support, mentor, and advocate for your employees, ensuring their success in leadership.
Pre-register your interest now.
How to Adapt Your Leadership Style and Crack the Cultural Glass Ceiling
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Specialist Online Course:
Transitioning into Leadership for Culturally Diverse Employees
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Advancing into senior leadership doesn't have to feel intimidating or inauthentic.
As a qualified intercultural business consultant, I'll equip you with the tools to overcome misperceptions about whether you're a good cultural fit.
I'll also help you unlock techniques for adapting your leadership style to meet the unwritten expectations of senior leaders.
Pre-register your interest now.
How to Move Hotel Guests Up the Scale of Customer Satisfaction
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Specialist Online Course:
Culturally Inclusive Service for Front-of-House Hotel Staff
Delivering Service Excellence With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now.
How to Move International Tourists Up the Scale of Customer Satisfaction
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Specialist Online Course:
Culturally Inclusive Service for Tourist Attractions
Enhancing the Customer Journey With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now.
How to Move Gallery and Museum Visitors Up the Scale of Customer Satisfaction
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Specialist Online Course:
Culturally Inclusive Service for Front-of-House Gallery and Museum Staff
Delivering Service Excellence With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now.
Tailored Solutions for Cross-Cultural Business Success
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2-Session Coaching Package:
Intercultural Business Coaching
2 x 90min sessions for addressing your specific business challenge, with cultural intelligence
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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.
100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.
Tailored Solutions for Cross-Cultural Business Success
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4-Session Coaching Package:
Intercultural Business Coaching
4Â x 90min sessions for addressing your specific business challenge, with cultural intelligence
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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.
100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.
Country-Specific Onboarding for International Postings and Assignments
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4-Session Coaching Package:
Intercultural Coaching for International Relocations
4Â x 90min sessions, delivered virtually
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Country-specific cultural insights critical for winning over and influencing colleagues, clients and stakeholders in your new host country.
100% tailored to your business needs. 1-on-1 or small group sessions spread out from pre-departure to post-arrival. Delivered virtually. Each session 1.5hrs.
Alphacrane Intercultural Specialists is owned and operated by Craig Shim, one of Australia’s leading qualified intercultural business consultants. With over two decades of global experience, his expertise is sought after by globally recognised organisations like Air New Zealand, Boeing, BP, Mastercard, Nike, and PepsiCo.
In addition to multinational corporations, Craig also advises foreign embassies, the Australian Government's Department of Prime Minister and Cabinet, the Australian Public Service Commission, and various United Nations agencies.
Craig is also the co-founder of Project Global Citizen, a global movement helping students develop cultural competence as a foundation for global citizenship.
