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TAKE THE QUIZWe are an Australian, Queensland-based consultancy specialising in cross-cultural business and relational skills.
HOW CAN WE HELP YOU?
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ONLINE COURSES & RESOURCES
Cross-cultural and communication skills, explained step-by-step.
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COACHING, TRAINING & ADVICE
If there’s a cross-cultural element to your business or organisational challenge, we can help.
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CONSULTANCY PROJECTS
From Sister Cities to Asia-Ready Tourism - our projects are varied, but always executed with a global mindset.
TOPICS WE COVER
- Premium customer service for international guests, passengers and clients
- Effective global team management
- International project setup and teamwork
- Cultural insights for leaders on international assignments and global relocations
- Cultural Diversity, Equity and Inclusion: developing culturally diverse leadership pipelines and support
- Preparation for international trade and investment
- Sister city relationships
- Asia-Ready and international-ready tourism strategies
- Cultural intelligence for training, teaching and providing services to international students
Browse through your areas of interest to find out more.
MOREWHAT YOU CAN EXPECT
Our Promise
PRACTICAL INTERCULTURAL ADVICE
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You have the industry expertise. We have the specialist insights to boost your international and cross-cultural capabilities.
Our programs are designed by Craig Shim, one of Australia's leading intercultural practitioners, in collaboration with our global network of Subject Matter Experts.
BUSINESS-FOCUSSED SOLUTIONS
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We help you understand deep rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation.
By delving much deeper than basic business etiquette and customs, our cross-cultural insights will help improve your business capabilities and competitiveness.
REAL-LIFE SCENARIOS
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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.
This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.
Craig’s executive workshop and intercultural expertise provided practical skills for the ILO and its partner organizations to roll out projects with intercultural savvy.
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Erik Holmqvist
International Labor Organization, United Nations, Helsinki
CROSS-CULTURAL RELATABILITY QUIZ
Score your ability to relate to customers, clients and colleagues from different cultural backgrounds.
Why?
So you can influence their behaviour or move them up the scale of satisfaction.
5-questions. Instant results. 100% confidential.
TAKE THE QUIZFEATURED PROGRAMS
How to Relate Better to Customers, Clients and Colleagues From Any Cultural Background
Foundational Online Course:
Foundations for Improving Cross-Cultural Relational Skills
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Learn the foundations for improving your cross-cultural skills so that you can relate better to your customers, clients and colleagues from any cultural background.
I’ll walk you through my practical 3-step framework for improving your cross-cultural relational skills.
60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Enrol now for immediate access.
How to Navigate Cultural Barriers to Class Engagement and Performance
Specialist Online Course:
Cross-Cultural Influence for Flight Instructors
Teaching International Trainee Pilots with Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Navigate Cultural Barriers to Class Engagement and Performance
Specialist Online Course:
Cross-Cultural Influence for Aviation Engineering Instructors
Teaching International Trainee Pilots with Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Move Diverse Passengers Up the Scale of Customer Satisfaction
Specialist Online Course:
Cross-Cultural Service Excellence for Cabin Crew
Delivering Premium In-Flight Service With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Navigate Cross-Cultural Barriers to Compliance, Safety, Efficiency and Operations
Specialist Online Course:
Cross-Cultural Leadership for Ground Services Supervisors
Influencing Diverse Teams With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Maximise Participation and Insights From Both CALD and non-CALD Employees
Specialist Online Course:
Designing In-House Cultural Inclusion Listening Circles
A Guide to Employee Engagement For Your Cultural Inclusion Strategy
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Create a Culturally Diverse Leadership Pipeline
Specialist Online Course:
Achieving Cultural Diversity in Senior Leadership
Implementing Organisational Initiatives to Crack the Cultural Glass Ceiling
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If your organisation currently lacks cultural diversity in key leadership positions, this course provides a blueprint for identifying roadblocks and actionable measures for building a pipeline of culturally diverse senior leaders.
You will also learn how to prioritise cultural inclusion and cultural intelligence over diversity quotas. This places you in stronger position to both attract and retain high-calibre talent.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Mentor Culturally Diverse Employees
Specialist Online Course:
Mentoring Culturally Diverse Future Leaders
Preparing Employees for Leadership, With Cultural Intelligence
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This course helps you explain the "unwritten cultural rules" of how your high-performing mentee can advance into senior leadership and overcome obstacles to being perceived as a good cultural fit.
Learn how to mentor for cross-cultural success in leadership, addressing topics such as communication, persuasion, conflict resolution, negotiation, and networking.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Prepare and Present as a 'Good Cultural Fit', With Cultural Intelligence
Specialist Online Course:
Transitioning into Leadership for Culturally Diverse Employees
Adapting Your Leadership Style to Crack the Cultural Glass Ceiling
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Many capable employees struggle to advance to senior leadership positions. This is often due to perceptions relating to cultural fit, rather than a lack of capability.
This course will help you understand the "unwritten cultural rules" of senior leadership that vary by country. Learn how to modify your leadership style in areas such as relationship-building, communication, influencing, negotiating, and decision-making.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Navigate Cross-Cultural Barriers to Peak Team Performance
Specialist Online Course:
Cross-Cultural Influence for Leaders of International Projects
Leading Diverse Teams With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Move Hotel Guests Up the Scale of Customer Satisfaction
Specialist Online Course:
Culturally Inclusive Service for Front-of-House Hotel Staff
Delivering Service Excellence With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Move International Tourists Up the Scale of Customer Satisfaction
Specialist Online Course:
Culturally Inclusive Service for Tourist Attractions
Enhancing the Customer Journey With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Move Gallery and Museum Visitors Up the Scale of Customer Satisfaction
Specialist Online Course:
Culturally Inclusive Service for Front-of-House Gallery and Museum Staff
Delivering Service Excellence With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Navigate Cross-Cultural Barriers in Your Duty of Care
Specialist Online Course:
Cross-Cultural Influence for Residential Supervisors of Boarding Schools
Supporting International and Culturally Diverse Boarders With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
How to Navigate Cross-Cultural Barriers in Your Duty of Care
Specialist Online Course:
Cross-Cultural Influence for Student Accommodation Supervisors
Supporting International and Culturally Diverse Students With Cultural Awareness and Sensitivity
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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
INTERCULTURAL BUSINESS COACHING PACKAGE
2-session coaching package for addressing your specific business challenge, with cultural intelligence.
We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.
100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.
GLOBAL MOBILITY COACHING PACKAGE
Structured 4-part coaching series for staff on international postings or assignments.
Country-specific cultural insights critical for winning over and influencing colleagues, clients and stakeholders in your new host country.
100% tailored to the individual international assignee's needs. 1-on-1 or small group sessions spread out from pre-departure to post-arrival. Delivered virtually. Each session 1.5hrs.
DOWNLOADABLE CHECKLISTS
Downloadable scorecards, checklists, case studies, helpful phrases, and explainer videos for delivering support services to international students, with cultural intelligence.
Packed with practical tips on managing the Top 10 problematic cross-cultural situations for student support staff and international students.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
DOWNLOADABLE CHECKLISTS
Downloadable scorecards, checklists, case studies, helpful phrases, and explainer videos for teaching international students, with cultural intelligence.
Packed with practical tips on managing the Top 10 problematic cross-cultural situations for teachers, instructors, lecturers and their international students.
Pre-register your interest now for an Early Bird Pre-Release Discount, available only to people who pre-register.
Alphacrane Intercultural Specialists is owned and operated by Craig Shim, one of Australia’s leading qualified intercultural business consultants. With over two decades of global experience, his expertise is sought after by globally recognised organisations like Air New Zealand, Boeing, BP, Mastercard, Nike, and PepsiCo.
In addition to multinational corporations, Craig also advises foreign embassies, the Australian Government's Department of Prime Minister and Cabinet, the Australian Public Service Commission, and various United Nations agencies.
Craig is also the co-founder of Project Global Citizen, a worldwide movement helping students develop cultural competence as a foundation for global citizenship.
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