How to Relate Better to Customers, Clients and Colleagues From Any Cultural Background

Foundational Online Course:

Foundations for Improving Cross-Cultural Relational Skills

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Learn the foundations for improving your cross-cultural skills so that you can relate better to your customers, clients and colleagues from any cultural background.

I’ll walk you through my practical 3-step framework for improving your cross-cultural relational skills.

60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Enrol now for immediate access.

How to Navigate Cultural Barriers to Class Engagement and Performance

Specialist Online Course:

Cross-Cultural Influence for Flight Instructors

Teaching International Trainee Pilots with Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Navigate Cultural Barriers to Class Engagement and Performance

Specialist Online Course:

Cross-Cultural Influence for Aviation Engineering Instructors

Teaching International Trainee Pilots with Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Move Diverse Passengers Up the Scale of Customer Satisfaction

Specialist Online Course:

Cross-Cultural Service Excellence for Cabin Crew

Delivering Premium In-Flight Service With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Navigate Cross-Cultural Barriers to Compliance, Safety, Efficiency and Operations

Specialist Online Course:

Cross-Cultural Leadership for Ground Services Supervisors

Influencing Diverse Teams With Cultural Awareness and Sensitivity

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Do you find it difficult to maintain consistent operational standards, safety, efficiency, and compliance across your culturally diverse team of workers and contractors?

This course offers practical solutions to navigate the complexities of cross-cultural barriers within ground services teams. Discover invaluable cross-cultural insights to influence and motivate your team effectively. By the end of this course, you'll be confident that your leadership style is not just culturally inclusive, but also culturally sensitive.

Pre-register your interest now.

How to Maximise Participation Across Diverse Employee Groups

Specialist Online Course:

Designing In-House Cultural Inclusion Listening Circles

Avoiding Cultural Minefields with Confidence and Cultural Sensitivity

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If you're about to design and deliver Listening Circles, this course provides step-by-step instructions from a qualified intercultural business consultant.

In addition to receiving checklists, scripts and templates, you'll also find invaluable instructional design and facilitation tips to avoid cultural minefields associated with Listening Circles. By the end of this course, you'll be confident that your approach is not just culturally inclusive, but also culturally sensitive.

Australian Government Agencies: This course aligns with the APS CALD Strategy and Action Plan, ensuring you meet government requirements while achieving your cultural inclusion objectives under the guidance of expert interculturalist Craig Shim.

Pre-register your interest now.

How to Create a Culturally Diverse Leadership Pipeline

Specialist Online Course:

Achieving Cultural Diversity in Senior Leadership

Implementing Organisational Initiatives to Crack the Cultural Glass Ceiling

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If your organisation currently lacks cultural diversity in key leadership positions, this course provides a blueprint for identifying roadblocks and actionable measures for building a pipeline of culturally diverse senior leaders.

You will also learn how to prioritise cultural inclusion and cultural intelligence over diversity quotas. This places you in stronger position to both attract and retain high-calibre talent.

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How to Mentor Culturally Diverse Employees

Specialist Online Course:

Mentoring Culturally Diverse Future Leaders

Preparing Employees for Leadership, With Cultural Intelligence

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This course helps you explain the "unwritten cultural rules" of how your high-performing mentee can advance into senior leadership and overcome obstacles to being perceived as a good cultural fit.

Learn how to mentor for cross-cultural success in leadership, addressing topics such as communication, persuasion, conflict resolution, negotiation, and networking.

Pre-register your interest now.

How to Prepare and Present as a 'Good Cultural Fit', With Cultural Intelligence

Specialist Online Course:

Transitioning into Leadership for Culturally Diverse Employees

Adapting Your Leadership Style to Crack the Cultural Glass Ceiling

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Many capable employees struggle to advance to senior leadership positions. This is often due to perceptions relating to cultural fit, rather than a lack of capability.

This course will help you understand the "unwritten cultural rules" of senior leadership that vary by country. Learn how to modify your leadership style in areas such as relationship-building, communication, influencing, negotiating, and decision-making.

Pre-register your interest now.

How to Navigate Cross-Cultural Barriers to Peak Team Performance

Specialist Course:

Cross-Cultural Influence for Leaders of International Projects

Leading Diverse Teams With Cultural Awareness and Sensitivity

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If your international project team is losing its culture of collaboration and peak performance, this course provides a step-by-step method for rebuilding trust and aligning your diverse team towards shared goals... and deadlines!

Say goodbye to silos and hello to seamless communication and information-sharing. Don't let cultural differences hinder your international project's success. 

Pre-register your interest now.

How to Move Hotel Guests Up the Scale of Customer Satisfaction

Specialist Online Course:

Culturally Inclusive Service for Front-of-House Hotel Staff

Delivering Service Excellence With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Move International Tourists Up the Scale of Customer Satisfaction

Specialist Online Course:

Culturally Inclusive Service for Tourist Attractions

Enhancing the Customer Journey With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Move Gallery and Museum Visitors Up the Scale of Customer Satisfaction

Specialist Online Course:

Culturally Inclusive Service for Front-of-House Gallery and Museum Staff

Delivering Service Excellence With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Navigate Cross-Cultural Barriers in Your Duty of Care

Specialist Online Course:

Cross-Cultural Influence for Residential Supervisors of Boarding Schools

Supporting International and Culturally Diverse Boarders With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Navigate Cross-Cultural Barriers in Your Duty of Care

Specialist Online Course:

Cross-Cultural Influence for Student Accommodation Supervisors

Supporting International and Culturally Diverse Students With Cultural Awareness and Sensitivity

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now.

How to Move Culturally Diverse Patients Up the Scale of Customer Satisfaction

Specialist Online Course:

Culturally Inclusive Service for Private Healthcare Providers

Delivering Service Excellence With Cultural Awareness and Sensitivity (Practice Managers and Receptionists)

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Over 60 minutes of lessons presented in video format, plus lesson notes, self-assessment activities and a downloadable Reflection Journal.

Pre-register your interest now .

Tailored Solutions for Cross-Cultural Business Success

2-Session Coaching Package:

Intercultural Business Coaching

2 x 90min sessions for addressing your specific business challenge, with cultural intelligence

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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.

100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.

Tailored Solutions for Cross-Cultural Business Success

4-Session Coaching Package:

Intercultural Business Coaching

4 x 90min sessions for addressing your specific business challenge, with cultural intelligence

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We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.

100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.

Country-Specific Onboarding for International Postings and Assignments

4-Session Coaching Package:

Intercultural Coaching for International Relocations

4 x 90min sessions, delivered virtually

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Country-specific cultural insights critical for winning over and influencing colleagues, clients and stakeholders in your new host country.

100% tailored to your business needs. 1-on-1 or small group sessions spread out from pre-departure to post-arrival. Delivered virtually. Each session 1.5hrs.

DOWNLOADABLE CHECKLISTS

Downloadable scorecards, checklists, case studies, helpful phrases, and explainer videos for delivering support services to international students, with cultural intelligence.

Packed with practical tips on managing the Top 10 problematic cross-cultural situations for student support staff and international students.

Pre-register your interest now.

DOWNLOADABLE CHECKLISTS

Downloadable scorecards, checklists, case studies, helpful phrases, and explainer videos for teaching international students, with cultural intelligence.

Packed with practical tips on managing the Top 10 problematic cross-cultural situations for teachers, instructors, lecturers and their international students.

Pre-register your interest now.