1. What Information We Collect

We may collect the following types of personal information:

• Your name, email address, and contact details

• Company or organisation name

• Billing and payment information

• Your responses to forms, surveys, and coaching intake questions

• Website usage data (e.g. via cookies and analytics tools)

We only collect information that is reasonably necessary to deliver our services, respond to your enquiries, or fulfil our contractual obligations.

2. How We Collect Your Information

We collect information when you:

• Submit an enquiry or form via our website

• Purchase a course, coaching session, or training program

• Join our mailing list or complete a coaching intake

• Participate in a survey, webinar, or workshop

• Browse our website (via cookies and third-party analytics)

3. How We Use Your Information

We use your personal information to:

• Provide the services or products you have requested

• Respond to your enquiries and manage customer service

• Tailor coaching or training to your goals and needs

• Send relevant updates and information about your bookings

• Process payments and issue tax invoices

• Improve our website, services, and user experience

We will never sell or rent your personal information.

4. Sharing with Third Parties

We may share your information with third-party providers who assist in delivering our services. These include:

• Kajabi (our website and learning platform)

• Stripe (our secure payment processor)

• Microsoft OneDrive (document and file storage)

• Email service providers used to send requested updates

These providers are only given access to the information required to perform their services and are required to comply with privacy laws and data protection standards.

5. Your Rights and Access to Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of your information if it is inaccurate or outdated

• Withdraw consent from receiving emails at any time

• Lodge a complaint if you believe your privacy has been breached

To exercise these rights, please contact us at [email protected].

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, unauthorised access, loss or disclosure. Your data is stored securely on reputable platforms with appropriate safeguards in place.

If you suspect a breach or have concerns about data security, please contact us immediately.

7. Data Retention

We retain personal information only for as long as needed to fulfil the purpose it was collected for, or to meet our legal and reporting obligations.

If you would like your information deleted or anonymised, please contact us directly.

8. International Data Storage and Access

While Alphacrane Intercultural Specialists is based in Australia, some of our service providers operate internationally.

• Personal information collected through our website (hosted on Kajabi) is stored on servers located in the United States.

• Payment processing is handled by Stripe, which may store data in the United States or other jurisdictions.

• Coaching-related documents and program materials may be stored on Microsoft OneDrive, which typically stores Australian user data within Microsoft’s Australian data centres.

By using our services, you consent to your information being stored and processed in these locations. We take reasonable steps to ensure that our providers uphold data protection standards consistent with Australian privacy law.

9. Cross-Reference: Terms, Policies & Disclaimers

For additional information about your rights, service-specific terms, cancellations, refunds, intellectual property, and disclaimers, please see our: Terms, Policies & Disclaimers

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the latest revision date. We recommend reviewing this page periodically. 

11. Contact Us

If you have any questions about this Privacy Policy or would like to update your personal information, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

If you believe you’ve been incorrectly charged, we ask that you please email us first before raising a dispute with your bank. As a small business, your direct communication helps us resolve issues quickly and keeps our operating costs down.

12. Confidentiality in Coaching, Training and Consultancy

We understand that our work often involves confidential discussions, sensitive organisational matters, and commercially sensitive information. Whether you engage us for coaching, training, consultancy or advisory support, all personal and professional details you share with Alphacrane Intercultural Specialists are treated with the strictest confidence.

Unless we are required by law to disclose it (e.g. to prevent serious harm or fulfil a legal obligation), this information will never be shared with third parties without your permission. Access is restricted to the relevant facilitator or consultant (Craig Shim), and information is securely stored and handled with care.

Last Updated:

 18 April 2025