LISTENING CIRCLES RESOURCE HUB (LICENSED ACCESS)

How to plan, run, and report on Listening Circles with cultural safety and sensitivity

Designing and delivering Listening Circles across a project team can quickly become complex — especially when multiple stakeholders are involved, timelines are tight, and expectations around cultural sensitivity are high.

This Resource Hub gives your team structured, practical guidance to design, facilitate, and report on Listening Circles with clarity and confidence — without having to build everything from scratch.

Craig Shim, Intercultural Business Consultant, Alphacrane Intercultural Specialists

What This Gives You:

Instead of relying on ad hoc approaches or inconsistent facilitation styles, your team will work from a shared structure — ensuring your Listening Circles are:

Clearly aligned to your project objectives
Designed to generate meaningful, usable insights
Facilitated with cultural sensitivity and psychological safety
Translated into actionable recommendations for your organisation

What's Included:

Structured, on-demand access to a comprehensive set of tools, templates, and guidance to support your Listening Circles from planning through to reporting.

Content is organised so different team members can focus on what’s relevant to their role (e.g. project design, facilitation, or report-writing).

The Resource Hub includes:

Step-by-step guidance across the full Listening Circles lifecycle — from project setup and crafting discussion questions through to facilitation and final reporting
Practical tips, templates, and frameworks to support planning, discussion design, facilitation, and documentation
Detailed facilitation guidance for managing sensitive topics, encouraging balanced participation, and maintaining cultural sensitivity and psychological safety
Sample question formats and examples to support effective, inclusive discussion prompts
Guidance on capturing insights and translating them into clear, actionable recommendations
Short video walkthroughs explaining key concepts, common pitfalls, and practical application

Access and usage:

3 months access from commencement
Up to 15 user licenses within your organisation, with flexibility to allocate and rotate access across project team members and facilitators over the course of your project
Additional user licences available on request at an additional cost

How Your Team Will Use This:

Different team members can access the Resource Hub based on their role and stage of the project.

For example:

Project leads can use the planning frameworks to define purpose, scope, and stakeholder groups
Facilitators can focus on discussion design, facilitation techniques, and managing group dynamics
Report writers and stakeholders can access guidance on capturing insights and translating them into recommendations

This allows your team to work efficiently, without needing to sit through content that isn’t relevant to their role.

Additional Coaching Support Options:

While the Resource Hub provides structured guidance and tools for your team to work independently, some projects benefit from targeted coaching support at key stages.

Additional coaching sessions can be arranged to:

Review your Listening Circle design and provide feedback before launch
Refine discussion questions to ensure they generate meaningful, usable insights
Support facilitators in preparing for sensitive or complex group dynamics
Sense-check emerging insights and how they are being interpreted
Validate your approach to reporting and recommendations

Coaching is delivered in 90-minute virtual sessions and can be tailored to your project needs.

Available as 2, 4, or 6-session packages. Click here for details.

Terms & Conditions, Cancellation Policy, Disclaimer

Contents:

Consent to Contact
Important Email Note
After Payment Is Received
Confidentiality in Coaching, Training and Consultancy
Program Access and Usage
Pricing, GST, and Quotation Validity
Refund Policy & Risk-Free Guarantee
Disclaimer
Governing Law
Updates to This Policy
Contact Us

1. Consent to Contact

By clicking “Complete My Purchase”, you consent to Alphacrane Pty Ltd contacting you via email to provide access to your online course and share relevant information relating to your enrolment. We respect your privacy and will never send unsolicited marketing emails.

2. Important Email Note

Sometimes system-generated emails may land in your spam or junk folder.
To avoid missing important information:

Tick the “Subscribe to our email list” box at checkout
Check your spam or promotions folder after purchase
If you haven’t received an email within a few minutes, please contact [email protected]

3. After Payment Is Received

Once your purchase is complete, we will:

Issue a receipt and/or tax invoice
Send you access instructions via email
Provide ongoing support if you encounter access issues or have technical questions

For bulk licence products, access will be provisioned following confirmation of licence details (e.g. number of users and primary contact).

4. Confidentiality in Coaching, Training and Consultancy

While online course participation does not usually involve live interaction, if you engage in any optional coaching, mentoring, or survey-based input related to a course, your responses will be treated with strict confidentiality.

All personal and professional details shared—whether through optional submissions, surveys or program evaluations—will only be accessible to Craig Shim and will not be disclosed to any third party without your permission, unless required by law.

5. Program Access and Usage

Unless otherwise stated in the product description, individual course access is valid for one year from the date of enrolment.

Access for individual products is licensed for one user only, linked to a unique email address. Licences may not be shared or transferred between users.

For bulk licence products (including the Listening Circles Resource Hub):

Access is provided under a defined team licence for a specified duration (e.g. 3 months), as outlined in the product description or agreement
The licence includes a specified number of user licences (e.g. up to 15 users), which may be allocated and rotated internally within the purchasing organisation during the licence period
User licences are intended for internal use within the purchasing organisation only and may not be shared externally without prior written permission
Access is limited to the number of licensed users at any one time (concurrent access)
Additional user licences may be purchased if required

All course and program content remains the intellectual property of Alphacrane Pty Ltd and may not be copied, distributed, republished, or shared outside the licensed user group without written permission.

Some downloadable materials may be reused internally for workplace application under a valid licence.

Use Within Organisation

Bulk licence access is intended to support internal capability development within the purchasing organisation.

The licence does not permit:

Distribution of content, materials, or access credentials to external organisations
Use of the materials for commercial training, consulting, or redistribution purposes
Sharing access across multiple agencies, departments, or entities without an agreed multi-organisation licence

If access is required across multiple organisations or agencies, a separate licence agreement must be arranged.

6. Pricing, GST, and Quotation Validity

All pricing is typically listed in Australian Dollars (AUD) and, unless stated otherwise, is exclusive of GST.

For selected products, you may be offered the option to purchase in your local currency (e.g. USD or GBP). In these cases, prices will be clearly labelled on the relevant checkout page.

If the course is purchased and accessed from outside Australia by a non-Australian entity, GST may not apply.
Payments are processed securely through Stripe, our preferred payment provider.
Where a formal quote is provided, it is valid for 30 days from the issue date.

7. Refund Policy & Risk-Free Guarantee

Individual Purchases

Unless otherwise stated in the course description, we offer a 14-day 100% money-back guarantee for individual enrolments. To be eligible for a refund:

Your request must be made within 14 days of purchase
You must not have completed more than 30% of the course
Your course must have been purchased as an individual licence (not part of a bulk licence)

To request a refund, please email [email protected] with your name, email address, and a brief reason for your request.

Bulk Licences

The risk-free guarantee does not apply to bulk licence purchases, including team-based access to products such as the Listening Circles Resource Hub.

As these licences are provisioned for organisational use and may involve access by multiple users, all purchases are final once access has been granted.

We encourage organisations to contact us prior to purchase to confirm suitability for their needs.

8. Disclaimer

Our online courses are designed to provide practical, evidence-informed guidance in intercultural communication and business practices. However, we do not guarantee specific outcomes.
The application of course content is your responsibility, and results may vary depending on your individual or organisational context.
The content does not constitute legal, financial, psychological, or medical advice.

9. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes or claims arising in connection with coaching services will be subject to the jurisdiction of the courts of Queensland.

10. Updates to This Policy

We may update these terms from time to time. Any changes will be reflected on this page with the most recent revision date shown below. We recommend reviewing this page periodically.

11. Contact Us

If you have any questions about these terms, course access, or your purchase, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

If you believe you’ve been incorrectly charged, we ask that you please email us first before raising a dispute with your bank. As a small business, your direct communication helps us resolve issues quickly and keeps our operating costs down.