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DESIGNING IN-HOUSE CULTURAL INCLUSION LISTENING CIRCLES

How to Design and Deliver with Cultural Safety and Sensitivity

 

FOR TIME-POOR PROFESSIONALS TASKED WITH DESIGNING AND FACILITATING LISTENING CIRCLES

 

DELIVERY OPTIONS: 
PROFESSIONAL COACHING | TRAINING (done-for-you delivery)
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HOW TO DESIGN AND DELIVER WITH CULTURAL SAFETY AND SENSITIVITY

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Designing and facilitating Listening Circles doesn't have to feel overwhelming or fraught with cultural pitfalls.

 

As a qualified intercultural business consultant, I’ll help you map out your approach, avoid common missteps, and save time by giving you the tools and structure you need – all based on a tried-and-tested method used in government agencies.

You’ll walk away with the confidence, templates, and validation to run inclusive, effective Listening Circles – without reinventing the wheel.

Choose from two delivery options:

  • Professional Coaching (1-on-1 or small group coaching sessions)
  • Training (done-for-you delivery, including planning, facilitation, and report-writing)

 

Craig Shim, Alphacrane Intercultural Specialists

 

P.S. This coaching is based on my first-hand experience designing and facilitating Listening Circles for multiple Australian Government agencies, engaging hundreds of participants across various departments, including the Department of Prime Minister and Cabinet, Department of The Treasury, and The Australian Trade and Investment Commission (Austrade).

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ABOUT THIS PROGRAM

Designing In-House Cultural Inclusion Listening Circles
OVERVIEW

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This course guides program designers and facilitators on generating valuable, actionable insights from Listening Circles while maintaining cultural safety and inclusivity.

It provides the confidence and validation needed to manage Listening Circles effectively.

OBJECTIVE

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Design and deliver cultural inclusion Listening Circles with cultural safety, sensitivity, and the confidence that comes from expert guidance.

DURATION

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2 Ă— 90-minute virtual coaching sessions with qualified intercultural business coach, Craig Shim

Session 1: Challenge identification and strategy design

Session 2: Progress review and refinement

Includes optional self-guided work between sessions

COST

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Professional Coaching – 2 × 90-minute virtual sessions:
AUD 2,144  |  USD 1,390  |  GBP 1,090

Training (done-for-you delivery):
Quote available on request

 

KEY TOPICS

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Project planning – navigating cultural nuances, avoiding disengagement, and planning for common risks (e.g. low registrations, psychological safety)

Logistical preparation – includes templates, checklists, and sample slide decks

Facilitation techniques – managing group dynamics and cultural complexity

Generating actionable insights – avoiding talkfests and surfacing meaningful input

Post-session engagement – planning effective follow-up with Listening Circle participants

Data analysis – interpreting qualitative feedback in a culturally safe way

Report writing – ensuring genuine inclusivity is reflected in actionable strategy

WHO THIS PROGRAM IS FOR

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Public sector leaders facilitating or planning to facilitate listening circles

Diversity, Equity, and Inclusion (DEI) specialists aiming to enhance cultural inclusion

HR professionals and team leaders managing multicultural teams

Organisational development managers integrating cultural safety practices

A Note for Australian Government Agencies

 

This course aligns with the APS Culturally and Linguistically Diverse Employment (CALD) Strategy and Action Plan, supporting your efforts to address the following headline actions:

  • Headline Action 2 Cultural Understanding: Build a curated collection of multimedia learning resources. Outcome A: The experience and contributions of CALD employees are shared and reflected in greater intercultural understanding. Outcome B: Our greater intercultural understanding enables us to harness the wealth and depth of expertise available across the APS. Outcome C: Best practice is promoted and collaboratively implemented across the APS.
  • Headline Action 5 Representation: Reflect the population we serve and throughout the APS to represent diversity cohorts fairly. Outcomes: There is an increase in the pipeline of CALD employees in SES roles, and the APS reflects and respects cultural diversity at all levels.
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CHALLENGES ADDRESSED

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I’m aware of some cultural risks when running Listening Circles, but I’m conscious there may be other challenges I haven’t considered – and I don’t want to overlook something important.

 I need Listening Circles to produce meaningful insights that inform real strategy – but I’m not sure how to prevent them from becoming just another talkfest.

 I want access to practical tools and templates to validate what I’ve already prepared, fill any gaps, and compare my approach with a proven, culturally inclusive method.

 

 

ACTIONABLE TAKEAWAYS

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Confidently navigate cultural sensitivities in Listening Circles and proactively plan for common risks – including disengagement, group-think, low registration (especially from non-CALD staff or senior leaders), and culturally homogeneous cohorts.

Use proven techniques and ready-made tools to ensure your Listening Circles generate meaningful insights that drive real strategy – not just talk.

Save time by applying a structured, tried-and-tested approach – with expert guidance to ensure cultural inclusion is authentic, not performative.

WHAT'S INCLUDED

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PROFESSIONAL COACHING

ENQUIRE NOW

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Submit your enquiry by providing a few details below, and I'll be in touch as soon as I receive your response.

  • I’ll personally review your responses to help customise my reply and next steps.
  • You’re not committed to purchase at this stage - this is simply to help me understand how I can best support you.
  • Your information will be kept confidential and will only be read by me. For more details, please refer to my Privacy Policy.
  • Feel free to answer what you can, and skip any questions you’re unsure about right now.

 

PRIVACY ASSURANCE

INSTRUCTOR PROFILE

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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.

My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.

 

Craig Shim, Director, Alphacrane Intercultural Specialists

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