PROFESSIONAL COACHING
Cross-Cultural Business and Relational Skills, Explained Step-by-Step
Â
COACHING CATEGORIESÂ
YOUR INVITATION TO PERSONALISED COACHING FOR COMPLEX CROSS-CULTURAL CHALLENGES
_
Â
I’ve coached and trained hundreds of international executives from multinational corporations, guided diplomats and trade commissioners, and delivered programs for the United Nations. I’ve also worked with staff in global airlines and international hotels, including cabin crew, airport lounge teams, and frontline service professionals.
Â
These experiences have shaped a practical, real-world approach to professional coaching – focused on solving high-stakes intercultural challenges in leadership, stakeholder engagement, communication, and service delivery.
Â
If you're looking for tailored guidance, grounded in proven strategies and cultural intelligence, I invite you to explore the professional coaching options below.
Â
Craig Shim, Alphacrane Intercultural Specialists
Â
COACHINGÂ CATEGORIES
Â
CUSTOMER SERVICE
Featured Coaching Program
Engaging with visitors from around the world can be immensely rewarding, though there are moments when communication can be challenging.
Â
As a qualified intercultural business consultant, I’ll guide you through practical phrases, responses, and cross-cultural tips to help you navigate cultural differences, minimise misunderstandings, and create positive first impressions.
Â
PUBLIC SERVICE
Featured Coaching Program
Designing and facilitating Listening Circles doesn't have to feel overwhelming or fraught with cultural pitfalls.
Â
I’ll help you map out your approach, avoid common missteps, and save time by giving you the tools and structure you need – all based on a tried-and-tested method used in government agencies.
You’ll walk away with the confidence, templates, and validation to run inclusive, effective Listening Circles – without reinventing the wheel.
TAKE A LOOK
Â
LEADERSHIP
Featured Coaching Program
Recognising how and when to incorporate cultural intelligence into leadership decisions and organisational processes doesn't have to be complicated.
Â
As a qualified intercultural business consultant, I'll provide you with practical, ready-to-use checklists for various scenarios, supported by explanatory videos and resources. Learn to make culturally inclusive decisions that benefit colleagues, customers, clients, and stakeholders.
Â
Â
CULTURAL DIVERSITY & INCLUSION
Featured Coaching Program
Struggling to adapt to workplace meetings in the USA, UK, or Australia?
Â
As a qualified intercultural business consultant, I'll guide you through cross-cultural communication techniques to help you speak up with confidence, influence discussions, and ensure your contributions are recognised.
By the end of this program, you'll be equipped to navigate workplace meetings effectively while staying true to your communication style, no matter your cultural background.
HOW CAN WE HELP YOU?
Tailored Solutions for Cross-Cultural Business Success
Â
2-Session Coaching Package:
Intercultural Business Coaching
Â
2 x 90min sessions for addressing your specific business challenge, with cultural intelligence
_
Â
We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.
100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.
Tailored Solutions for Cross-Cultural Business Success
Â
4-Session Coaching Package:
Intercultural Business Coaching
Â
4 x 90min sessions for addressing your specific business challenge, with cultural intelligence
_
Â
We’ll unpack and analyse your challenge from a cross-cultural perspective, then work out strategies to achieve your goal, with cultural intelligence.
100% tailored to your business needs. 1-on-1 or small group sessions. Country-specific business culture insights. Delivered virtually. Each session 1.5hrs.
Country-Specific Onboarding for International Postings and Assignments
Â
4-Session Coaching Package:
Intercultural Coaching for International Relocations
4Â x 90min sessions, delivered virtually
_
Â
Country-specific cultural insights critical for winning over and influencing colleagues, clients and stakeholders in your new host country.
100% tailored to your business needs. 1-on-1 or small group sessions spread out from pre-departure to post-arrival. Delivered virtually. Each session 1.5hrs.
CRAIG SHIM'S EXPERIENCE
Intercultural Coaching
Â
HUNDREDS OFÂ GLOBAL RELOCATIONS
Â
Craig has personally coached hundreds of global executives and country managers to support their cultural transition into their new host countries.
These international assignees hark from almost all corners of the globe.
Representing a broad cross-section of MNCs and government organisations, their industries range from healthcare and pharmaceuticals to aviation, finance, accounting, FMCG and mining.
Â
BUSINESS COACHING FORÂ MNCs
Â
Craig has coached many leaders in international diplomacy, including embassy diplomats, trade commissioners, and overseas trade and investment delegations.
In Australia, Craig provides intercultural coaching for Australian Government Trade Commissioners and staff on overseas postings, as well as pre-departure coaching for overseas trade and investment delegations heading to various regions of the world.
Previously, in Myanmar, he designed and delivered cultural onboarding programs for new diplomats at the Singapore Embassy, on behalf of the RVi Institute.
Â
INTERNATIONAL DIPLOMACY
Â
Craig has coached dozens of leaders in international diplomacy, from embassy diplomats to mayoral delegations.
In Myanmar, he designed and delivered cultural onboarding programs for new diplomats to the Singapore Embassy in Yangon on behalf of the RVi Institute.
In Australia, Craig delivers intercultural coaching for Australian Government Trade Commissioners and staff on overseas postings. He also provides pre-departure coaching for mayoral delegations on their missions to Asia.
TESTIMONIALS
What People Are Saying
Senior Trade and Investment Commissioner (Hong Kong)
_
Â
Every session with Craig has been incredibly useful, providing a wealth of practical information and effective strategies. His expertise in cultural coaching, along with the range of frameworks, theories, and scenarios he shares, has been invaluable.
Steven, Field Services Engineer (From USA to Australia)
_
Â
Working with Craig Shim has been the highlight of our transition to Australia. Despite difficulties with other aspects of the move, we always looked forward to meeting with Craig.
He shared many useful situations and how to address differences we might encounter. This has made me more self-aware of my perspective and better prepared to adjust to Australian living.
Nicole, Senior Director Global Trade Architecture (USA)
_
Â
Craig – Thanks so much! Your intercultural business coaching was insightful, and I’m certain it will set us up for a great engagement with our Australian counterparts. Super helpful.
Claire, Learning & Development Specialist (From USA to Australia)
_
Â
Craig helped me better understand the key themes that might be driving behavior of several difficult situations I've been experiencing. The more I understand the culture, the better I've been able to navigate them.
Craig was very patient and understanding with me. He catered each session based on what I expressed as my interest and was expert enough to pivot mid-session to address real life issues at work.
Trade and Investment Commissioner (Indonesia)
_
Â
The coaching was very comprehensive and informative.  The presentations were useful in framing my thinking around the differences in Indonesian/Australian culture. I also really liked how Craig tailored his presentation to our needs, including through using the pre-session survey.
Rachael, Organisational Development & Diversity Manager (Australia)
_
Â
We all really enjoyed our intercultural coaching session. It certainly kickstarted a lot of ideas for many of the initiatives that we have. It also highlighted the importance of taking time to pause and reflect on our approach, rather than just the transactional interactions to move through priorities.