CUSTOMER SERVICE
Customer Service with Cultural Intelligence
HOW CAN WE HELP YOU?
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1
ONLINE COURSES & RESOURCES
Mini-course on cross-cultural customer service in healthcare coming soon
Mini-course on cross-cultural customer service in tourism coming soon
Cultural Awareness Scorecards / Checklists for delivering services to culturally diverse customers and clients
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Examples
Integrating Cultural Intelligence with Service Delivery podcast series for Business Moreton Bay Region
Project Asia podcast series for Bundaberg Tourism
Downloadable Asia-Ready Checklist for tourism operators and owners of market stalls
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2
COACHING, TRAINING & ADVICE
Cross-cultural and international-ready customer service training for delivering services to culturally diverse customers and clients
Intercultural Coaching for global RGM (Revenue Growth Management) and global market research professionals, providing country-specific insights into the customer mindset from a cultural perspective
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Examples
Australian Government. Cultural Awareness program to embed Cultural Intelligence into the delivery of government services by frontline staff nationwide.
Healthcare. Cultural Awareness Training for Public Health Providers (Brisbane South PHN)
MNCs / FMCGs. Intercultural Coaching on the cultural mindset of Australian customers
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3
CONSULTANCY PROJECTS
Culturally inclusive customer service strategies: integrating Cultural Intelligence with service delivery
Customer journey mapping with Cultural Intelligence
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Example
Healthcare. Strategy development to embed Cultural Intelligence across the business of a global healthcare provider
CRAIG SHIM'S EXPERIENCE
Customer Service with Cultural Intelligence
PODCAST SERIES
Recorded a feature series on Cultural Intelligence for Business Moreton Bay Region.
Click the links below to view the videos.
- Integrating Cultural Intelligence with Service Delivery
- Integrating Cultural Intelligence with Customer Journey Mapping
- Integrating Cultural Intelligence with Customer Service
CUSTOMER CARE STRATEGY
Strategy development to embed Cultural Intelligence across the business of a global healthcare provider.
This was a global initiative to support the group's Customer Care, and Diversity & Inclusion strategies.
CULTURAL AWARENESS TRAIN-THE-TRAINER
Cultural Awareness Train-the-Trainer program to embed Cultural Intelligence into the delivery of government services by frontline staff of the Australian Government (Services Australia), nationwide.
Personally trained by Craig Shim since 2016, Services Australia's facilitators have delivered this program to over 30,000 government staff (as at 2022).