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YOUR INVITATION TO REAL-WORLD INTERCULTURAL SKILLS FOR HEALTHCARE PROFESSIONALS
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I’ve coached and trained healthcare leaders around the world from sectors such as cancer care, biotech, and pharmaceuticals on navigating cross-cultural challenges in their fields.
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If you lead healthcare teams with international or culturally diverse staff or patients, my international experience and intercultural expertise can help you improve patient care, enhance team collaboration, and build trust with people from different backgrounds.
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Our services equip you with practical skills to provide culturally competent care, develop an inclusive workplace, and lead with cultural intelligence in healthcare environments.
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Craig Shim, Alphacrane Intercultural Specialists
HOW CAN WE HELP YOU?
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ONLINE COURSES & RESOURCES
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Our courses tackle the real-world challenges healthcare professionals face in delivering culturally safe and inclusive care.
Whether you're recruiting medical staff, leading diverse teams, or responsible for embedding cultural safety and inclusive language in the workplace, these courses provide practical strategies for success in culturally complex healthcare environments.
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Example
Cultural Safety in Medical Recruitment and Onboarding
» How to Overcome Cultural Blind Spots for a Smooth Transition
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COACHING, TRAINING & ADVICE
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Our coaching, training, and advisory services help your healthcare team navigate specific organisational challenges, such as building trust in multicultural teams or resolving cross-cultural misunderstandings with patients and staff.
Through interactive scenarios, participants become cultural investigators, solving real-world healthcare challenges while honing their Cultural Intelligence under Craig Shim’s guidance.
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Example
CSI: OneTeam - Cultural Scenario Investigation. A looming deadline, an absence of trust, and a fear of conflict… every cultural scenario has a story. Join your fellow CSI: OneTeam colleagues from around the globe to investigate and solve a series of cross-cultural challenges.
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CONSULTANCY PROJECTS
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We’ve worked with healthcare organisations expanding globally to develop culturally inclusive strategies, particularly when entering new markets in the Asia Pacific region.
Our consultancy projects address challenges such as aligning organisational practices with local cultures, improving cross-cultural team collaboration, and managing patient care in culturally diverse environments.
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Example
International Expansion of a Healthcare Group. During a series of international M&As, Craig Shim was engaged by a healthcare group expanding into Asia to provide cross-cultural consulting. His work helped align the group’s strategies with local attitudes and practices, improve collaboration between local and international teams, and resolve cross-cultural challenges that were barriers to a smooth market entry.
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CRAIG SHIM'S EXPERIENCE
Supporting Healthcare Professionals
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LEADERSHIP COACHING FOR CULTURALLY DIVERSE HEALTHCARE TEAMS
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Craig Shim has provided leadership coaching to healthcare providers operating in culturally diverse environments.
His coaching focuses on helping leaders navigate cultural dynamics in patient care, manage cross-cultural staff relationships, and implement culturally sensitive leadership strategies.Â
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CULTURAL ONBOARDING FOR BIOTECH & PHARMACEUTICAL PROFESSIONALS
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Craig Shim has consulted with healthcare organisations to help them navigate the challenges of recruiting and onboarding international medical professionals.
His work addresses the need to ensure a smooth cultural transition for new recruits while overcoming blind spots that can lead to misperceptions or frustration for both the new staff and existing teams.
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CULTURALLY INCLUSIVE SERVICE LANGUAGE FOR MEDICAL STAFF AND VOLUNTEERS
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Craig Shim has guided healthcare organisations in developing culturally inclusive service language strategies to enhance their existing patient care and customer service practices.
His work focuses on overcoming language barriers, preventing cross-cultural misunderstandings, and equipping teams with communication skills that foster a more welcoming and inclusive environment for patients from diverse cultural backgrounds.
HEALTHCARE
Featured Course
A culturally inclusive recruitment and onboarding process doesn’t need to be complicated or feel like a minefield – it’s achievable once you know how.
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As a qualified intercultural business consultant, I'll step you through the process of ensuring cultural safety in recruiting and onboarding medical employees. By overcoming cultural blind spots, you'll achieve successful cultural transitions for your diverse team.
TAKE A LOOKMORE HEALTHCARE-RELATED COURSES
INSTRUCTOR PROFILE
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
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Craig Shim, Director, Alphacrane Intercultural Specialists
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