HEALTHCARE
Healthcare with Cultural Intelligence
HOW CAN WE HELP YOU?
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1
ONLINE COURSES & RESOURCES
Mini-course on cross-cultural customer service in healthcare coming soon
Mini-course on cross-cultural healthcare teams coming soon
Cultural Awareness Scorecards / Checklists for delivering services to culturally diverse customers and patients
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2
COACHING, TRAINING & ADVICE
Cross-cultural customer service training for delivering healthcare services to culturally diverse customers and clients
Cross-cultural leadership training for culturally diverse teams in healthcare
Intercultural Coaching for global RGM (Revenue Growth Management) and global market research professionals, providing country-specific insights into the customer mindset from a cultural perspective
International Diplomacy Coaching: hosting and attending international conferences and delegations
Intercultural Coaching for onboarding international staff (country-specific)
Intercultural Coaching for staff on international postings or assignments (country-specific)
Cross-Cultural Business Coaching: business essentials (country-specific)
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3
CONSULTANCY PROJECTS
Cultural Diversity and Inclusion Strategies
Culturally inclusive customer service strategies: integrating Cultural Intelligence with service delivery
Customer journey mapping with Cultural Intelligence
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Example
Strategy development to embed Cultural Intelligence across the business of a global healthcare provider
CRAIG SHIM'S EXPERIENCE
Healthcare with Cultural Intelligence
INTERCULTURAL COACHING: BIOTECHNOLOGY EXECUTIVES
Craig has personally coached over 100 global executives and country managers to support their cultural transition into their new host countries.
These international assignees hark from almost all corners of the globe and include executives of global pharmaceutical and biotechnology companies relocating into and out of the Asia Pacific region.
In helping expatriates make sense of cultural differences in the way business is conducted in their new host country, Craig is often requested to assist with the following culturally-influenced workplace challenges:
Cross-Cultural Challenges.
- How Australians' sentiment towards work-life balance can differ significantly from other cultures
- Why productivity and efficiency are frequently not one and the same in Asian countries
- How the "no worries" attitude of Australians affects relationships, trust and professionalism
- Why Asian values can be at odds with an "open and honest" leadership style
CUSTOMER CARE STRATEGY
Strategy development to embed Cultural Intelligence across the business of a global healthcare provider undergoing a rapid international Mergers and Acquisitions (M&A) phase.
This was a global initiative to support the group's Customer Care, and Diversity & Inclusion strategies
CULTURAL AWARENESS TRAIN-THE-TRAINER
Cultural Awareness Train-the-Trainer program to embed Cultural Intelligence into the delivery of government services by frontline staff of the Australian Government's Medicare and Centrelink officers (Services Australia), nationwide.
Personally trained by Craig Shim since 2016, Services Australia's facilitators have delivered this program to over 30,000 government staff (as at 2022).