Aviation and Airports

AVIATION AND AIRPORTS

Operational and Service Excellence with Cultural Intelligence

WHAT IF THE PROBLEM ISN’T TRAINING – BUT CULTURAL INTELLIGENCE?

Ever wondered why delivering great service or ensuring smooth operations doesn’t come naturally to everyone – even when it feels like common sense?

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In aviation, cultural intelligence is often the missing piece behind misaligned expectations around common sense.

I’ve coached and trained hundreds of aviation professionals – from engineers and project managers to cabin crew and check-in staff – and distilled those insights and recurring challenges into practical intercultural programs tailored for aviation and airport teams.

Choose from any of the following delivery options:

Professional Coaching (1-on-1 or small groups)
Team Training (in-person or virtual)
Advisory & Consultancy Services

Craig Shim, Alphacrane Intercultural Specialists

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Find what you need on this page.

FEATURED PROGRAMS

MORE PROGRAMS

INTERNATIONAL RELOCATIONS

ADVISORY & CONSULTANCY SERVICES

AVIATION & AIRPORTS EXPERIENCE

ABOUT CRAIG SHIM

FEATURED PROGRAMS

Cross-Cultural Influence for Aviation Engineering Instructors

How to Overcome Cultural Barriers to Compliance and Safety

For Aviation Engineering Instructors Working With International Students

Delivery Options:

Professional Coaching | Training

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Cross-Cultural Service Delivery for Cabin Crew

How to Deliver Premium Service With Cultural Awareness and Sensitivity

For Cabin Crew and Customer Service Professionals in the Aviation Industry

Delivery Options:

Professional Coaching | Training

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Cross-Cultural Leadership for Ground Services Supervisors

How to Overcome Cultural Barriers to Compliance and Safety

For Professionals Managing Culturally Diverse Teams in Ground Operations

Delivery Options:

Professional Coaching | Training

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MORE PROGRAMS

Aviation and Airports

Cross-Cultural Influence for Flight Instructors

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How to Navigate Cultural Dynamics When Teaching International Trainee Pilots

For Flight Instructors Training International Student Pilots

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Culturally Inclusive Service for Frontline Hospitality Teams

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How to Deliver Service Excellence With Cultural Awareness and Sensitivity

For Hospitality and Tourism Teams Wanting to Avoid Cultural Missteps

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Leading Culturally Diverse Teams and International Projects

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How to Achieve Peak Team Performance With Cultural Safety and Awareness

For Professionals navigating Cross-Cultural Business Situations or Stakeholder Relationships

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Understanding the Asian Business Mindset

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How to Engage with Asian Customers, Clients and Stakeholders

For Business and Public Sector Professionals Managing Asian Stakeholders

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Cross-Cultural Service Delivery: Lessons from International Airlines

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How to Deliver Premium Service In Any Industry With Cultural Awareness and Sensitivity

For Frontline Staff in Any Industry Who Serve International Customers or Clients

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Foundations for Improving Cross-Cultural Relational Skills

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How to Relate to Customers, Clients and Colleagues From Any Cultural Background

For Professionals Wanting Practical Skills to Earn Trust Across Cultures

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COACHING FOR INTERNATIONAL RELOCATIONS

Global Mobility, with Cultural Intelligence

Cross-Cultural Service Delivery: Lessons from International Airlines

Intercultural Coaching for International Relocations

How to Navigate Country-Specific Cultural Nuances in Business and Social Settings

For Employees on International Postings and Assignments

Delivery Options:

Professional Coaching | Training

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ADVISORY & CONSULTANCY SERVICES

Aviation and Airports

We collaborate with aviation companies and airport operators to embed cultural intelligence into their operations.

Our consultancy projects range from reviewing the customer journey from a cultural perspective to developing Culturally Inclusive Service Delivery checklists and strategies for improving passenger experiences.

We also support aviation Learning & Development clients by designing in-house training programs that build cultural intelligence among ground staff, cabin crew, lounges, and management teams to ensure smoother operations and better customer relations.

ENQUIRE NOW

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CRAIG SHIM'S EXPERIENCE

Aviation and Airports

INTERCULTURAL PROFESSIONAL DEVELOPMENT FOR AVIATION AUSTRALIA

INTERCULTURAL WORKSHOPS FOR AVIATION AUSTRALIA

CULTURALLY INCLUSIVE SERVICE TRAINING - AIRLINES AND AIRPORTS

CROSS-CULTURAL ALIGNMENT FOR AN INTERNATIONAL AVIATION PROJECT

INTERCULTURAL WORKSHOPS FOR AVIATION AUSTRALIA

To support instructors working with culturally diverse trainee engineers, Craig Shim designed and facilitated a series of tailored workshops for aviation engineering training staff.

Through Craig's CSI: Cultural Scenario Investigation program, participants explored practical strategies to communicate safety and compliance requirements across cultures, adapt their teaching approach for international learners, and address cultural misunderstandings before they escalate.

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CULTURALLY INCLUSIVE SERVICE TRAINING - AIRLINES AND AIRPORTS

Craig Shim has trained hundreds of cabin crew, airport lounge staff, and check-in agents across Asia, New Zealand, and Australia for some of the world’s leading airlines and international airports.

His training helps team members deliver premium service to culturally diverse passengers by adapting service language, building rapport, overcoming language barriers, and handling sensitive situations with cultural intelligence.

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CROSS-CULTURAL ALIGNMENT FOR AN INTERNATIONAL AVIATION PROJECT

Craig Shim was engaged by an international aviation company leading a multi-million-dollar infrastructure project in Australia.

Tensions had emerged within the culturally diverse team and with the local client due to misaligned expectations and communication styles.

Craig helped the leadership team rebuild trust, establish shared expectations, and break down silos—leading to improved team cohesion and stronger client relationships.

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A QUICK INTRODUCTION: CRAIG SHIM

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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.

My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.

Craig Shim, Director, Alphacrane Intercultural Specialists

Craig Shim, Alphacrane Intercultural Specialists

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