WHEN LEADERSHIP STOPS FEELING CLEAR-CUT
Concepts like ‘good leadership’, ‘best practice’, and ‘professionalism’ seem logical – until someone who sees them differently challenges your views.
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Our cultural upbringing heavily shapes how we lead, follow, and collaborate. So when you're managing international or culturally diverse teams, that complexity multiplies.
Cultural intelligence is the missing link – and it’s what separates struggling leaders from those who succeed across borders, sectors, and cultures.
I’ve supported senior leaders, project managers, and team leads across global organisations to navigate these challenges with clarity and cultural insight.
Choose from any of the following delivery options:
- Professional Coaching (1-on-1 or small groups)
- Team Training (in-person or virtual)
- Advisory & Consultancy Services
Craig Shim, Alphacrane Intercultural Specialists
QUICK LINKS
Find what you need on this page.
FEATURED PROGRAMS
Leading Culturally Diverse Teams and International Projects
How to Achieve Peak Team Performance With Cultural Safety and Awareness
For Professionals navigating Cross-Cultural Business Situations or Stakeholder Relationships
Delivery Options:
Professional Coaching | Training
Achieving Cultural Diversity in Senior Leadership
How to Create a Culturally Diverse Leadership Pipeline
For Organisational Change-Makers Driving Diversity and Inclusion in Senior Leadership
Delivery Options:
Professional Coaching | Training | Consulting (done-for-you design and delivery)
Advancing into Leadership for Culturally Diverse Professionals
How to Navigate Cultural Expectations and Crack the Glass Ceiling
For Talented Professionals Ready to Be Seen as Future Leaders
Delivery Options:
Professional Coaching | Training
MORE PROGRAMS
Leadership
Guiding Culturally Diverse Talent into Senior Leadership
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How to Prepare, Mentor and Champion Employees, With Cultural Intelligence
For Managers Committed to Shaping Inclusive Career Pathways for Culturally Diverse Staff
TAKE A LOOKCultural Competency Checklists for Public Sector Leaders
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How to Apply Cultural Intelligence in Leadership Decisions and Organisational Processes
For Managers seeking Straightforward, Practical Ways to be More Culturally Inclusive
TAKE A LOOKCultural Insights for Leaders Using the SCARF Model
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How to Apply Cultural Intelligence for Influence and Collaboration
For Professionals Using the SCARF Model to Build Trust in Culturally Diverse Teams
TAKE A LOOKCultural Insights for Lencioni’s Team Performance Model
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How to Apply Cultural Intelligence for Peak Team Performance
For Leaders Navigating Differing Cultural Expectations of Team Performance
TAKE A LOOKIntercultural Coaching and Advice for Business Challenges
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How to Navigate Country-Specific Business Challenges Using Cultural Intelligence
For Professionals Navigating Cross-Cultural Business Situations or Stakeholder Relationships
TAKE A LOOKCross-Cultural Leadership for Ground Services Supervisors
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How to Overcome Cultural Barriers to Compliance and Safety
For Professionals Managing Culturally Diverse Teams in Ground Operations
TAKE A LOOKCOACHING FOR INTERNATIONAL RELOCATIONS
Global Mobility, with Cultural Intelligence
Intercultural Coaching for International Relocations
How to Navigate Country-Specific Cultural Nuances in Business and Social Settings
For Employees on International Postings and Assignments
Delivery Options:
Professional Coaching | Training
ADVISORY & CONSULTANCY SERVICES
Leadership
We collaborate with leaders and organisations to embed cultural intelligence into leadership practices, team dynamics, and organisational strategy.
Our consultancy projects range from advising on culturally inclusive leadership frameworks to diagnosing cross-cultural challenges that affect team cohesion, communication, and decision-making.
We also support HR, Organisational Development, and senior leadership teams by designing leadership development programs that build cultural intelligence – equipping leaders to manage across cultures, resolve culturally rooted misunderstandings, and lead with greater clarity and confidence in culturally diverse settings.
ENQUIRE NOW
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CRAIG SHIM'S EXPERIENCE
Leadership
NAVIGATING CULTURAL MISALIGNMENT IN CROSS-BORDER PROJECT TEAMS
An international infrastructure program was facing mounting delays and reputational risk despite having a well-established project management framework.
The challenge? Cultural misalignment across a multidisciplinary team working across time zones.
Craig Shim delivered targeted leadership training that helped project leads recognise the role of culture in day-to-day operations, improve communication flow, and lead more effectively across borders.
VIEW PROGRAMINCLUSIVE LEADERSHIP STRATEGY FOR A GLOBAL HUMANITARIAN ORGANISATION
In a multinational NGO, competing priorities were making it difficult to turn diversity goals into leadership action.
Craig Shim was engaged to bring clarity to a complex internal environment — helping the organisation identify key levers for embedding inclusive leadership into everyday practices.
The outcome was a shift from well-meaning intentions to a workable, organisation-wide strategy.
VIEW PROGRAMOVERCOMING UNSPOKEN BARRIERS TO ADVANCEMENT
A high-performing Principal Policy Advisor had consistently delivered strong results but was repeatedly passed over for Director-level roles — with little meaningful feedback.
Craig Shim’s coaching uncovered how cultural factors were shaping perceptions of their leadership readiness and influencing promotion decisions.
By adjusting how they communicated leadership capability within the organisation’s cultural context, they were able to engage more strategically and take clearer steps toward career progression.
VIEW PROGRAMTESTIMONIALS
“Craig helped make sense of dynamics we’d been struggling with for months.”
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We thought we had a strong project management framework — and we did — but it wasn’t enough. Cultural misalignment was undermining how our multidisciplinary team functioned across time zones. Craig’s training gave us tools to lead more effectively and minimise delays that were starting to carry reputational risks.
— Project Controls Lead, International Railway Infrastructure Program
“Craig Shim brought a level of clarity that cut through the complexity.”
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We work across multiple regions and cultures, so addressing diversity in leadership can get tangled in competing priorities. Craig helped us identify the critical levers within our internal processes — and how to make inclusive leadership part of business as usual.
— HR Partner, Global Humanitarian Relief Organisation
“I kept getting told I was ‘not quite ready’ — but no one could tell me why.”
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For years I’ve been delivering results as a Principal Policy Advisor, yet never seriously considered for Director-level roles. It was frustrating not knowing what I was doing wrong. This program helped me see how cultural factors were shaping perceptions of my leadership readiness — and what I could do to change the narrative.
— Principal Policy Advisor, Government Regulatory Authority
A QUICK INTRODUCTION: CRAIG SHIM
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
Craig Shim, Director, Alphacrane Intercultural Specialists
