Cultural Diversity & Inclusion

CULTURAL DIVERSITY & INCLUSION

Cultural Intelligence for Real-World Situations

IS CULTURAL AWARENESS REALLY WHAT PEOPLE NEED?

Many DEI programs focus on cultural awareness, unconscious bias, or lists of do’s and don’ts. But rarely do they show what cultural intelligence looks like in real-world workplace situations.

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I’ve coached and trained hundreds of professionals – from senior leaders and HR teams to frontline staff and project managers – and distilled those insights into practical programs designed for real-world cultural diversity and inclusion challenges.

Choose from any of the following delivery options:

Professional Coaching (1-on-1 or small groups)
Team Training (in-person or virtual)
Advisory & Consultancy Services

Craig Shim, Alphacrane Intercultural Specialists

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Find what you need on this page.

FEATURED PROGRAMS

MORE PROGRAMS

INTERNATIONAL RELOCATIONS

ADVISORY & CONSULTANCY SERVICES

CULTURAL DIVERSITY & INCLUSION EXPERIENCE

TESTIMONIALS

ABOUT CRAIG SHIM

FEATURED PROGRAMS

Designing In-House Cultural Inclusion Listening Circles

How to Plan, Run, and Report on Listening Circles with Cultural Safety and Sensitivity

For Time-Poor Professionals Tasked With Designing and Facilitating Listening Circles

Delivery Options:

Professional Coaching | Consulting (done-for-you design and delivery)

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Leading Culturally Diverse Teams and International Projects

How to Achieve Peak Team Performance With Cultural Safety and Awareness

For Professionals navigating Cross-Cultural Business Situations or Stakeholder Relationships

Delivery Options:

Professional Coaching | Training

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Cross-Cultural Communication Techniques for Meetings in the USA, UK & Australia

How to Speak Up, Influence, and Be Remembered in Workplace Meetings

For Professionals Navigating Workplace Norms In English-Speaking Countries

Delivery Options:

Professional Coaching | Training | Online Course

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MORE PROGRAMS

Cultural Diversity & Inclusion

Achieving Cultural Diversity in Senior Leadership

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How to Create a Culturally Diverse Leadership Pipeline

For Organisational Change-Makers Driving Diversity and Inclusion in Senior Leadership

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Guiding Culturally Diverse Talent into Senior Leadership

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How to Prepare, Mentor and Champion Employees, With Cultural Intelligence

For Managers Committed to Shaping Inclusive Career Pathways for Culturally Diverse Staff

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Advancing into Leadership for Culturally Diverse Professionals

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How to Navigate Cultural Expectations and Crack the Glass Ceiling

For Talented Professionals Ready to Be Seen as Future Leaders

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Cultural Safety and Inclusive Language Toolkit

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How to Embed Cultural Competency and Set Behavioural Expectations

For Leaders and HR Teams Embedding Cultural Inclusion Into Everyday Practice

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Cultural Competency Checklists for Public Sector Leaders

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How to Apply Cultural Intelligence in Leadership Decisions and Organisational Processes

For Managers seeking Straightforward, Practical Ways to be More Culturally Inclusive

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Cultural Safety in Medical Recruitment

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How to Overcome Cultural Blind Spots for a Smooth Transition

For Managers Seeking Confidence in Inclusive Hiring and Onboarding

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Cultural Safety in Managing Meetings

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How to Achieve Cultural Inclusion and Productive Cross-Cultural Engagement

For Leaders Wanting Practical Tools to Make Meetings Inclusive - Not Just Efficient

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Cultural Safety for Pathologists in Medical Collaboration

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How to Navigate Cross-Cultural Barriers in Collaborative Engagement

For Healthcare Professionals Navigating Cross-Cultural Stakeholder Challenges

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Culturally Safe Customer Service for Pathology Collectors

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How to Overcome Language Barriers and Avoid Misperceptions of Disrespect

For Supervisors Seeking to Build Teamwide Consistency Using Practical Techniques for Cross-Cultural Patient Engagement

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Cross-Cultural Service Delivery: Lessons from International Airlines

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How to Deliver Premium Service In Any Industry With Cultural Awareness and Sensitivity

For Frontline Staff in Any Industry Who Serve International Customers or Clients

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Foundations for Improving Cross-Cultural Relational Skills

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How to Relate to Customers, Clients and Colleagues From Any Cultural Background

For Professionals Wanting Practical Skills to Earn Trust Across Cultures

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Intercultural Coaching and Advice for Business Challenges

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How to Navigate Country-Specific Business Challenges Using Cultural Intelligence

For Professionals Navigating Cross-Cultural Business Situations or Stakeholder Relationships

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COACHING FOR INTERNATIONAL RELOCATIONS

Global Mobility, with Cultural Intelligence

Cross-Cultural Service Delivery: Lessons from International Airlines

Intercultural Coaching for International Relocations

How to Navigate Country-Specific Cultural Nuances in Business and Social Settings

For Employees on International Postings and Assignments

Delivery Options:

Professional Coaching | Training

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ADVISORY & CONSULTANCY SERVICES

Cultural Diversity & Inclusion

We work with organisations to embed cultural intelligence into their everyday operations and strategic initiatives.

Our consultancy projects range from reviewing workplace processes and customer interactions through a cultural lens to designing practical tools such as Culturally Inclusive Service Delivery checklists, inclusive language guides, and team engagement strategies.

We also support Learning & Development teams by creating tailored programs that develop cultural intelligence across all levels – helping staff, leaders, and project teams apply inclusion principles to real-world scenarios and internal systems

ENQUIRE NOW

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CRAIG SHIM'S EXPERIENCE

Cultural Diversity & Inclusion

PUBLIC SECTOR LISTENING CIRCLES

CREATING A CULTURALLY DIVERSE LEADERSHIP PIPELINE

CULTURALLY INCLUSIVE LEADERSHIP – AIR NEW ZEALAND

PUBLIC SECTOR LISTENING CIRCLES

Craig Shim has designed and facilitated Listening Circles for key public service agencies, including the Department of Prime Minister and Cabinet and the Australian Public Service Commission.

These sessions brought together hundreds of APS employees to explore lived experiences around cultural diversity, inclusion, and systemic challenges faced by CALD staff. The outcomes informed organisational strategies, strengthened cultural intelligence, and contributed to the development of the APS Culturally and Linguistically Diverse Employment Strategy and Action Plan.

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CREATING A CULTURALLY DIVERSE LEADERSHIP PIPELINE

Craig Shim has advised both public and private sector organisations on addressing the underrepresentation of culturally diverse leaders in senior roles.

His work focuses on identifying hidden barriers to progression and implementing strategies to build inclusive, future-ready leadership pipelines. This includes designing development pathways, supporting culturally intelligent decision-making, and embedding inclusion into leadership frameworks.

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CULTURALLY INCLUSIVE LEADERSHIP – AIR NEW ZEALAND

Craig Shim delivered culturally inclusive leadership training and coaching for Air New Zealand, with a focus on applying cultural intelligence across customer-facing and organisational roles.

The programs covered cross-cultural communication in travel sales, building trust with culturally diverse customers, and aligning sales and marketing strategies to better connect with international audiences.

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TESTIMONIALS

“This was one of the most culturally respectful approaches I’ve seen.”

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Craig created an environment where our culturally diverse staff and also our Anglo staff felt genuinely safe to share their experiences — without it becoming performative or tokenistic. The insights from the Listening Circles directly informed how we shaped our next inclusion strategy.

— Assistant Director of Inclusion Programs, Commonwealth Government Agency

“Craig helped make sense of dynamics we’d been struggling with for months.”

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We thought we had a strong project management framework — and we did — but it wasn’t enough. Cultural misalignment was undermining how our multidisciplinary team functioned across time zones. Craig’s training gave us tools to lead more effectively and minimise delays that were starting to carry reputational risks.

— Project Controls Lead, International Railway Infrastructure Program

“Within just 2 weeks, I completely changed how I show up in meetings.”

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Before this program, I often second-guessed how my communication came across to colleagues who had grown up in Australia. Craig’s strategies helped me speak with more confidence and cultural awareness — and my manager noticed the difference straight away.

— Policy Officer, Australian Government

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A QUICK INTRODUCTION: CRAIG SHIM

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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.

My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.

Craig Shim, Director, Alphacrane Intercultural Specialists

Craig Shim, Alphacrane Intercultural Specialists

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