CULTURAL SAFETY AND INCLUSIVE LANGUAGE TOOLKIT
How to Embed Cultural Competency and Set Behavioural Expectations
FOR LEADERS AND HR TEAMS EMBEDDING CULTURAL INCLUSION INTO EVERYDAY PRACTICE
DELIVERY OPTIONS:
PROFESSIONAL COACHING | TRAINING | CONSULTING (done-with-you design and delivery)
ENQUIRE NOWHOW TO EMBED CULTURAL COMPETENCY AND SET BEHAVIOURAL EXPECTATIONS
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Knowing what to say and how to express it respectfully doesn't have to be difficult.
As a qualified intercultural business consultant, I'll help you unlock the phrases and techniques for communicating effectively across cultures.
I've prepared a curated collection of ready-to-use phrases to embed cultural safety and competency across your organisation. The phrases are downloadable in an editable Word format, so you can easily integrate them into your policies and practices.
These phrases will help set behavioural expectations for cultural safety and equip employees with inclusive language for various workplace scenarios.
To complement your learning, I’ve included specialised ChatGPT prompts to help you apply intercultural concepts to your own workplace context. These prompts will guide you in refining your communication style, anticipating cultural perceptions, and practising key phrases with AI-generated feedback.
Choose from any of the following delivery options:
- Professional Coaching (1-on-1 or small groups)
- Team Training (in-person or virtual)
- Consulting (done-with-you design and delivery)
Craig Shim, Alphacrane Intercultural Specialists
ENQUIRE NOWABOUT THIS PROGRAM
OVERVIEW
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This program provides a curated collection of ready-to-use phrases to embed cultural safety and competency across an organisation.
These phrases can be seamlessly integrated into organisational policies and practices.
They will help set behavioural expectations for cultural safety and equip employees with culturally inclusive language for various workplace scenarios.
OBJECTIVE
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Learn how to embed cultural competency across the organisation and set clear behavioural expectations for cultural inclusion.
DURATION
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Professional Coaching: Choose from a 2-session or 4-session coaching package (each session is 90 minutes), delivered virtually by qualified intercultural business coach Craig Shim
Team Training: Half-day, full-day or 2-day options
Consulting (done-with-you design and delivery): Tailored to your project needs. As a guide:
- 1–2 weeks for tailoring contents to your organisational context
- Additional time may be required for more complex scopes involving multiple stakeholder inputs, pilot rollouts, or supporting documentation
COST
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Professional Coaching (2 × 90-minute virtual sessions):
AUD 2,144 / USD 1,395 / GBP 1,050
Want more time to go deeper, cover additional topics, or get tailored feedback on your draft outputs? A four-session package is also available – click the ‘Ready to Start?’ button below for full details.
Team Training: From AUD 4,800 (half-day option). Quote available on request – click the ‘Enquire Now’ button below.
Consulting (done-with-you design and delivery): Quote available on request – click the ‘Enquire Now’ button below.
KEY TOPICS
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Best practices for embedding cultural safety in organisational policies
How to use inclusive language across common workplace situations
Setting and communicating behavioural expectations for a culturally competent workplace
WHO THIS PROGRAM IS FOR
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HR and Organisational Development professionals responsible for policy development
Public sector leaders and managers
Diversity and inclusion officers seeking to embed cultural competency
Supervisors of frontline staff looking to embed culturally inclusive service language into everyday interactions
A Note for Australian Government Agencies
This program aligns with the APS Culturally and Linguistically Diverse Employment (CALD) Strategy and Action Plan, supporting your efforts to address the following headline actions:
- Headline Action 2 Cultural Understanding: Build a curated collection of multimedia learning resources. Outcome A: The experience and contributions of CALD employees are shared and reflected in greater intercultural understanding. Outcome B: Our greater intercultural understanding enables us to harness the wealth and depth of expertise available across the APS. Outcome C: Best practice is promoted and collaboratively implemented across the APS.
- Headline Action 3 Leadership and Management: Build APS Leadership through embedding cultural capability training and sponsorship of CALD employees.
- Headline Action 4 Recruitment and Progression: Modernise the APS recruitment and promotion processes to apply a rigorous understanding of merit.
- Headline Action 5 Representation: Reflect the population we serve and throughout the APS to represent diversity cohorts fairly. Outcomes: There is an increase in the pipeline of CALD employees in SES roles, and the APS reflects and respects cultural diversity at all levels.
CHALLENGES ADDRESSED
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I’m unsure where to start with embedding cultural safety and inclusive language into my organisation’s policies and practices.
I don’t have the intercultural expertise needed to set clear behavioural expectations for cultural safety.
I’m struggling to articulate culturally inclusive language for my team to use in various workplace scenarios.
ACTIONABLE TAKEAWAYS
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Gain step-by-step guidance on where to start and how to integrate cultural safety into your organisation’s core processes.
Learn how to apply inclusive language and culturally competent practices, even without prior intercultural expertise.
Access ready-made, adaptable phrases to confidently set behavioural expectations and create an inclusive work environment.
TESTIMONIALS
“We finally have language that feels inclusive and practical.”
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Our team had good intentions, but we kept getting stuck when trying to articulate cultural safety in behavioural terms. Craig’s toolkit gave us clear, respectful phrases we could embed into policies, onboarding documents, and day-to-day conversations. It’s made a real difference.
— Senior HR Advisor, State Public Service Entity
“This took us beyond the buzzwords.”
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We’d talked about inclusion for years, but never had a shared understanding of what it looked like in practice. The phrases and examples Craig shared helped us set clearer expectations, especially for our people leaders. It’s become the foundation of our internal inclusion resources.
— Inclusion Officer, Education-Focused Development Agency
“It gave us the words we’d been searching for.”
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When it comes to cultural safety, wording matters — and getting it wrong can cause harm. Craig’s approach helped us build confidence around inclusive language that reflects both respect and accountability. The toolkit has since been adapted across multiple teams in our network.
— Cultural Safety Advisor, Multicultural Health Hub Network
WHAT'S INCLUDED
Compare and Choose Between Delivery Options
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PROFESSIONAL COACHING (Click to expand)
TEAM TRAINING (Click to expand)
CONSULTING: DONE-WITH-YOU DESIGN & DELIVERY (Click to expand)
ENQUIRE
PROFESSIONAL COACHING | TEAM TRAINING | CONSULTING
ENQUIRE NOW
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Submit your enquiry by providing a few details in this Enquiry Form, and I'll be in touch as soon as I receive your response.
- I’ll personally review your responses to help customise my reply and next steps.
- You’re not committed to purchase at this stage - this is simply to help me understand how I can best support you.
- If you’re unsure how to answer a question, just type something like "unsure" and continue.
- Your information will be kept confidential and will only be read by me. For more details, please refer to my Privacy Policy
By clicking "Submit" you agree for me to email you at this address with intercultural tips and important updates only. I don't send spam. Unsubscribe at any time. Contact me via the Contact page if you require help.
READY TO GET STARTED?
BOOK NOW
2-SESSION COACHING PACKAGE
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- Two x 90-minute virtual coaching sessions with Craig Shim, qualified intercultural business coach
- 100% tailored to your specific needs and professional context
- Available as one-on-one or small group sessions (up to 6 participants)
4-SESSION COACHING PACKAGE
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- Four x 90-minute virtual coaching sessions with Craig Shim, qualified intercultural business coach
- 100% tailored to your specific needs and professional context
- Available as one-on-one or small group sessions (up to 6 participants)
A QUICK INTRODUCTION: CRAIG SHIM
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
Craig Shim, Director, Alphacrane Intercultural Specialists
