SPECIALIST PROGRAM
CULTURALLY INCLUSIVE SERVICE LANGUAGE FOR VOLUNTEERS
How to Communicate with International and Culturally Diverse Visitors
For Volunteer Ambassadors Welcoming a Global Audience
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HOW TO COMMUNICATE WITH INTERNATIONAL AND CULTURALLY DIVERSE VISITORS
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Engaging with visitors from around the world can be immensely rewarding, though there are moments when communication can be challenging.
As a qualified intercultural business consultant, I’ll guide you through practical phrases, responses, and cross-cultural tips to help you navigate cultural differences, minimise misunderstandings, and create positive first impressions. I'll also provide you with practical, ready-to-use checklists for various scenarios, supported by explanatory videos and resources.
By the end of this program, you'll feel confident using culturally inclusive service language that resonates with visitors from any cultural background.
Pre-register now, and I'll notify you as soon as the program is open for enrolment.
Craig Shim, Alphacrane Intercultural Specialists
ENQUIRE NOWABOUT THIS PROGRAM
OVERVIEW
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This program equips volunteer ambassadors with practical phrases, responses, and cross-cultural tips to navigate cultural differences, minimise misunderstandings, and create positive first impressions.
By the end of the program, participants will confidently use culturally inclusive service language that resonates with visitors from any cultural background.
OBJECTIVE
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Learn how to communicate with international and culturally diverse visitors using culturally inclusive service language.
DURATION
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Online Course. 1 hour of lessons presented in video format, plus downloadable lists of phrases, checklists, lesson notes and activities.
KEY TOPICS
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Adapting Service Language to Suit Different Cultural Expectations
Recognising and Addressing Common Cross-Cultural Misunderstandings
Culturally Sensitive Tips for Managing Difficult Situations
Quick Techniques for Overcoming Language Barriers
WHO THIS PROGRAM IS FOR
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Airport ambassadors
Cruise ship ambassadors
Visitor Information Centre volunteers
Olympics & Paralympic volunteers
Museum volunteers
Major event volunteers
Sporting event volunteers
Cultural festival volunteers
Historic site volunteers
National park visitor centre volunteers
Zoo and wildlife sanctuary volunteers
Botanical garden guides
Gallery volunteers
PRICING
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Virtual Lunch & Learn Series:
6-session package: AUD 11,085
8-session package: AUD 13,200
10-session package: AUD 15,320
Interactive Workshops:
Half-day: AUD 5,280
Full-day: AUD 8,240
Two-day: AUD 14,840
Podcast Series:
6 episodes: AUD 13,640
8 episodes: AUD 16,610
10 episodes: AUD 19,580
Private Coaching:
Available as 2, 4 or 6 session packages, depending on need
2-session package: AUD 2,245
4-session package: AUD 3,595
6-session package: AUD 5,395
Enterprise package: Pricing provided on enquiry
CHALLENGES ADDRESSED
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I struggle to connect with some international visitors and question whether I’m meeting their expectations.
I feel frustrated when international visitors don’t respond as expected and wonder if I’m unintentionally offending them.
I want reassurance that I’m using culturally inclusive service language appropriate for difficult situations.
I find it challenging to communicate with visitors who have limited English proficiency.
ACTIONABLE TAKEAWAYS
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Engage more effectively with international visitors by adapting to their cultural expectations.
Minimise misunderstandings and avoid unintentionally offending visitors from diverse cultural backgrounds.
Use culturally inclusive service language confidently in difficult situations.
Apply verbal and non-verbal techniques to communicate with visitors who have limited English proficiency.
WHAT'S INCLUDED
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- Step-by-step course lessons to to achieve cultural competency in everyday interactions
- 60 minutes of lessons presented in video format, plus lesson notes and activities
- Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
- Practical examples of intercultural best practice
- Self-assessment activities for your personal and professional growth
- Downloadable lists of ready-to-use phrases to embed culturally inclusive service language across your team of volunteers
- Downloadable ready-to-use checklists for various cross-cultural scenarios
- Unlimited access for 1 year so you can rewatch lessons at any time
- Certificate of Completion for your CPD (Continuing Professional Development) available upon request
ENQUIRE
CULTURALLY INCLUSIVE SERVICE LANGUAGE FOR VOLUNTEERS
ENQUIRE NOW
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Submit your enquiry by providing a few details in this Enquiry Form, and I'll be in touch as soon as I receive your response.
- I’ll personally review your responses to help customise my reply and next steps.
- You’re not committed to purchase at this stage - this is simply to help me understand how I can best support you.
- If you’re unsure how to answer a question, just type something like "unsure" and continue.
- Your information will be kept confidential and will only be read by me. For more details, please refer to my Privacy Policy
By clicking "Submit" you agree for me to email you at this address with intercultural tips and important updates only. I don't send spam. Unsubscribe at any time. Contact me via the Contact page if you require help.
A QUICK INTRODUCTION: CRAIG SHIM
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I’m the Director of Alphacrane Intercultural Specialists and an intercultural business consultant. I work with senior leaders and organisations whenever cultural dynamics affect decision-making, authority, or outcomes in international contexts.
With more than 30 years of cross-cultural experience — including 14 years consulting to global organisations such as Boeing, Nike, PepsiCo and Mastercard, as well as Australian Government agencies including Prime Minister & Cabinet and Austrade — I support leaders navigating complex cross-border decisions with greater clarity and confidence.
I also advise government panels on intercultural capability and international engagement, particularly where decisions carry reputational exposure or long-term relationship risk.
Craig Shim, Director, Alphacrane Intercultural Specialists
