CULTURALLY SAFE CUSTOMER SERVICE FOR PATHOLOGY COLLECTORS
How to Overcome Language Barriers and Avoid Misperceptions of Disrespect
FOR SUPERVISORS SEEKING TO BUILD TEAMWIDE CONSISTENCY USING PRACTICAL TECHNIQUES FOR CROSS-CULTURAL PATIENT ENGAGEMENT
DELIVERY OPTIONS:
PROFESSIONAL COACHING | TRAINING
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HOW TO OVERCOME LANGUAGE BARRIERS AND AVOID MISPERCEPTIONS OF DISRESPECT
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Adjusting your service delivery style to overcome language barriers and avoid misperceptions of disrespect takes practice, but it doesn’t need to be difficult.
As a qualified intercultural business consultant, I’ll help you build stronger relationships with your patients by improving your cultural capability and communication.
Learn practical strategies to ensure that all patients feel respected and understood, leading to better customer satisfaction.
Choose from any of the following delivery options:
- Professional Coaching (1-on-1 or small groups)
- Team Training (in-person or virtual)
Craig Shim, Alphacrane Intercultural Specialists
ENQUIRE NOWABOUT THIS PROGRAM
OVERVIEW
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This program helps pathology collectors build stronger relationships with culturally diverse patients by overcoming language barriers and avoiding misperceptions of disrespect.
It provides practical strategies to improve cultural capability and communication, ensuring patients feel respected and understood, leading to better customer satisfaction.
OBJECTIVE
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Learn how to deliver culturally safe and effective customer service by adapting your communication style to accommodate culturally diverse patients, improving patient satisfaction, and building trust in your pathology collection interactions.
DURATION
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Professional Coaching: Choose from a 2-session or 4-session coaching package (each session is 90 minutes), delivered virtually by qualified intercultural business coach Craig Shim
Team Training: Half-day, full-day or 2-day options
COST
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Professional Coaching (2 × 90-minute virtual sessions):
AUD 2,144 / USD 1,395 / GBP 1,050
A four-session package is also available if you want more time to go deeper, cover additional topics, and get more detailed feedback on your progress.
Team Training: From AUD 4,800 (half-day option). Quote available on request – click the ‘Enquire Now’ button below.
KEY TOPICS
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The Role of Cultural Safety in Pathology Collection
Communication Strategies for Culturally Diverse Patients
Identifying and Addressing Cultural Blind Spots in Healthcare
WHO THIS PROGRAM IS FOR
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Pathology Collection Supervisors and Area Managers
Pathology collectors working with culturally diverse patients
Customer service professionals in pathology settings
CHALLENGES ADDRESSED
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I sometimes find it difficult to communicate effectively with patients from different cultural backgrounds.
I struggle with misunderstandings and frustrations due to cultural differences in how patients express their needs.
I want to ensure I am providing culturally inclusive care to all patients, but I am unsure how to identify potential cultural blind spots.
ACTIONABLE TAKEAWAYS
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Improve your communication skills by understanding the cultural dynamics that affect patient interactions.
Learn how to manage cultural misunderstandings and develop strategies to better connect with patients.
Validate your approach to patient care by identifying cultural blind spots and ensuring inclusive practices are in place.
WHAT'S INCLUDED
Compare and Choose Between Delivery Options
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PROFESSIONAL COACHING (Click to expand)
TEAM TRAINING (Click to expand)
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PROFESSIONAL COACHING | TEAM TRAINING
ENQUIRE NOW
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Submit your enquiry by providing a few details in this Enquiry Form, and I'll be in touch as soon as I receive your response.
- I’ll personally review your responses to help customise my reply and next steps.
- You’re not committed to purchase at this stage - this is simply to help me understand how I can best support you.
- If you’re unsure how to answer a question, just type something like "unsure" and continue.
- Your information will be kept confidential and will only be read by me. For more details, please refer to my Privacy Policy
By clicking "Submit" you agree for me to email you at this address with intercultural tips and important updates only. I don't send spam. Unsubscribe at any time. Contact me via the Contact page if you require help.
INSTRUCTOR PROFILE
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
Craig Shim, Director, Alphacrane Intercultural Specialists
