Score your ability to relate to people from different cultural backgrounds
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TAKE THE QUIZWe are an Australian, Queensland-based consultancy specialising in cross-cultural business and relational skills.
ANNOUNCEMENT
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NOW AVAILABLE – A FREE CULTURAL INTELLIGENCE TOOL FOR ORGANISATIONS
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I’m excited to share that I’ve just launched a free, downloadable self-assessment tool to help you identify your organisation’s current level of Cultural Intelligence – and track progress over time.
It’s called The Scale of Cultural Intelligence™, a practical framework I created and have used for years with clients around the world. It’s simple, clear, and designed to prompt meaningful conversations about where your organisation currently stands, and where you’d like to go next.
I’m making this tool publicly available for the first time as a free resource – specifically for Leaders, HR and L&D professionals working in international and culturally diverse organisations.
This launch coincides with my role as a guest expert speaker at a global British Council webinar in July 2025, where I shared practical tips with HR and L&D professionals on how to build cultural intelligence into organisational communication.
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HOW CAN WE HELP YOU?
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PROFESSIONAL COACHING, TRAINING & WORKSHOPS
Solve international and cross-cultural challenges with cultural intelligence – backed by practical, step-by-step guidance.
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ADVISORY SERVICES & CONSULTANCY PROJECTS
From Cultural Inclusion Listening Circles to Asia-Ready Tourism, our projects are diverse but always guided by a global perspective.
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SELF-ASSESSMENT TOOLS AND ONLINE COURSES
Free assessment tools, plus practical, self-paced courses to help you solve cross-cultural challenges in your work or organisation.
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ENTERPRISE SOLUTIONS & PARTNER COLLABORATIONS
Looking for tailored access options, training vouchers, referral pathways, or support for an upcoming tender with cross-cultural components?
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WHAT YOU CAN EXPECT
Our Promise
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PRACTICAL INTERCULTURAL ADVICE
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You have the industry expertise. We have the specialist insights to boost your international and cross-cultural capabilities.
Our programs are designed by Craig Shim, one of Australia's leading intercultural practitioners, in collaboration with our global network of Subject Matter Experts.Â
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BUSINESS-FOCUSSED SOLUTIONS
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We help you understand deep rooted cultural mindsets so that you can apply cross-cultural business strategies in any situation.
By delving much deeper than basic business etiquette and customs, our cross-cultural insights will help improve your business capabilities and competitiveness.
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REAL-LIFE SCENARIOS
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We are Australia’s only intercultural consultancy to exclusively use Scenario-Based Learning in our coaching and training.
This means you'll gain a deeper and longer-lasting understanding of practical cross-cultural strategies for immediate application in your specific situation.
"Intercultural expertise with tangible results."
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Craig’s executive workshop and intercultural expertise provided practical skills for the ILO and its partner organizations to roll out projects with intercultural savvy.
Erik Holmqvist
International Labor Organization, United Nations, Helsinki
“Incredibly practical and deeply insightful.”
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Every session with Craig has been packed with relevant strategies, frameworks, and real-world scenarios. His cultural coaching has been invaluable — I walked away each time with practical actions I could apply immediately.
Senior Trade and Investment Commissioner, Hong Kong
“We were expanding fast, but struggling with consistency on the ground.”
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As we scaled our operations in Southeast Asia, quality control and team productivity became increasingly unpredictable.
Craig’s coaching helped me adapt how I communicated expectations, provided feedback, and built trust with local staff. We’re now seeing improvements across both efficiency and morale.
Regional Operations Manager, Multinational Medical Device Manufacturer
CROSS-CULTURAL RELATABILITY QUIZ
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Score your ability to relate to customers, clients and colleagues from different cultural backgrounds.
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Why?
So you can influence their behaviour or move them up the scale of satisfaction.
5-questions. Instant results. 100% confidential.
TAKE THE QUIZFEATURED PROGRAMS
Professional Coaching, Training & Workshops
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Leading Culturally Diverse Teams and International Projects
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How to Achieve Peak Team Performance With Cultural Safety and Awareness
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For Professionals navigating Cross-Cultural Business Situations or Stakeholder Relationships
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Delivery Options:Â
Professional Coaching | Training
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Cross-Cultural Communication Techniques for Meetings in the USA, UK & Australia
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How to Speak Up, Influence, and Be Remembered in Workplace Meetings
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For Professionals Navigating Workplace Norms In English-Speaking Countries
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Delivery Options:Â
Professional Coaching | Training  | Online Course
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Cross-Cultural Service Delivery: Lessons from International Airlines
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How to Deliver Premium Service In Any Industry With Cultural Awareness and Sensitivity
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For Frontline Staff in Any Industry Who Serve International Customers or Clients
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Delivery Options:Â
Professional Coaching | Training
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COACHING FOR INTERNATIONAL RELOCATIONS
Global Mobility, with Cultural Intelligence
Intercultural Coaching for International Relocations
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How to Navigate Country-Specific Cultural Nuances in Business and Social Settings
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For Employees on International Postings and Assignments
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Delivery Options:Â
Professional Coaching | Training
COACHING FOR BUSINESS CHALLENGESS
Country-Specific Advice, with Cultural Intelligence
Intercultural Coaching and Advice for Business Challenges
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How to Navigate Country-Specific Business Challenges Using Cultural Intelligence
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For Professionals Navigating Cross-Cultural Business Situations or Stakeholder Relationships
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Delivery Option:Â
Professional Coaching
A QUICK INTRODUCTION: CRAIG SHIM
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
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Craig Shim, Director, Alphacrane Intercultural Specialists
