CULTURAL COMPETENCY CHECKLISTS FOR PUBLIC SECTOR LEADERS
How to Apply Cultural Intelligence in Leadership Decisions and Organisational Processes
FOR MANAGERS SEEKING STRAIGHTFORWARD, PRACTICAL WAYS TO BE MORE CULTURALLY INCLUSIVE
DELIVERY OPTIONS:
PROFESSIONAL COACHING | TRAINING | CONSULTING (done-with-you design and delivery)
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HOW TO APPLY CULTURAL INTELLIGENCE IN LEADERSHIP DECISIONS AND ORGANISATIONAL PROCESSES
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Recognising how and when to incorporate cultural intelligence into leadership decisions and organisational processes doesn't have to be complicated.
As a qualified intercultural business consultant, I'll provide you with practical, ready-to-use checklists for various scenarios, supported by explanatory videos and resources. Learn to make culturally inclusive decisions that benefit colleagues, customers, clients, and stakeholders.
Choose from any of the following delivery options:
- Professional Coaching (1-on-1 or small groups)
- Team Training (in-person or virtual)
- Consulting (done-with-you design and delivery)
Craig Shim, Alphacrane Intercultural Specialists
ENQUIRE NOWABOUT THIS PROGRAM
OVERVIEW
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This program provides a curated set of practical, ready-to-use checklists for a range of workplace scenarios, supported by clear explanations and applied resources.
These checklists can be seamlessly integrated into organisational policies and practices. They will help leaders apply cultural intelligence in everyday decisions and create more inclusive, culturally aware environments.
OBJECTIVE
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Learn how apply cultural intelligence to leadership decisions and organisational processes.
DURATION
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Professional Coaching: Choose from a 2-session or 4-session coaching package (each session is 90 minutes), delivered virtually by qualified intercultural business coach Craig Shim
Team Training: Half-day, full-day or 2-day options
Consulting (done-with-you design and delivery): Tailored to your project needs. As a guide:
- 1–2 weeks for tailoring contents to your organisational context
- Additional time may be required for more complex scopes involving multiple stakeholder inputs, pilot rollouts, or supporting documentation
COST
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Professional Coaching (2 × 90-minute virtual sessions):
AUD 2,144 / USD 1,395 / GBP 1,050
Want more time to go deeper, cover additional topics, or get tailored feedback on your draft outputs? A four-session package is also available – click the ‘Ready to Start?’ button below for full details.
Team Training: From AUD 4,800 (half-day option). Quote available on request – click the ‘Enquire Now’ button below.
Consulting (done-with-you design and delivery): Quote available on request – click the ‘Enquire Now’ button below.
KEY TOPICS
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Recognising untapped opportunities to integrate cultural intelligence into leadership practices
Applying ready-to-use cultural competency checklists in different scenarios
Integrating cultural considerations into everyday decision-making practices
WHO THIS PROGRAM IS FOR
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Public sector leaders managing international or culturally diverse teams
Public sector HR and L&D professionals responsible for team dynamics and cultural inclusion
Professionals involved in public service delivery to culturally diverse communities
A Note for Australian Government Agencies
This program aligns with the APS Culturally and Linguistically Diverse Employment (CALD) Strategy and Action Plan, supporting your efforts to address the following headline actions:
- Headline Action 2 Cultural Understanding: Build a curated collection of multimedia learning resources. Outcome A: The experience and contributions of CALD employees are shared and reflected in greater intercultural understanding. Outcome B: Our greater intercultural understanding enables us to harness the wealth and depth of expertise available across the APS. Outcome C: Best practice is promoted and collaboratively implemented across the APS.
- Headline Action 3 Leadership and Management: Build APS Leadership through embedding cultural capability training and sponsorship of CALD employees.
- Headline Action 4 Recruitment and Progression: Modernise the APS recruitment and promotion processes to apply a rigorous understanding of merit.
- Headline Action 5 Representation: Reflect the population we serve and throughout the APS to represent diversity cohorts fairly. Outcomes: There is an increase in the pipeline of CALD employees in SES roles, and the APS reflects and respects cultural diversity at all levels.
CHALLENGES ADDRESSED
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I want to ensure that my leadership practices are inclusive but need guidance on how to integrate cultural considerations into everyday scenarios.
I’m not always aware of which decisions could benefit from applying cultural intelligence or inclusive measures.
I tend to make decisions based on my experience, potentially unaware of potential cultural blind spots that might cause issues down the line or later on.
ACTIONABLE TAKEAWAYS
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Gain the tools and guidance to seamlessly integrate cultural considerations into your daily leadership practices, creating a genuinely inclusive workplace.
Recognise the situations where applying cultural intelligence will enhance your decision-making and create a more inclusive environment.
Identify and address cultural blind spots, ensuring your decisions are well-informed and less likely to have unintended negative repercussions.
TESTIMONIALS
“Finally — something we could actually use.”
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We didn’t need another strategy document. We needed tools leaders could apply immediately. Craig developed practical checklists we now use when forming interview panels, reviewing secondment opportunities, and embedding cultural competency into our leadership KPIs. It’s lifted the cultural lens on everyday decisions.
— Director, Workforce Strategy – Justice & Corrections Department
“This helped move inclusion from values to action.”
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The checklists gave our managers a simple way to apply cultural competency without overthinking it. From community engagement guidelines to decision-making prompts, they’ve made it easier for leaders to be consistently inclusive — not just when reminded.
— Inclusion Advisor, State Government Statutory Authority
“Craig’s work filled a huge gap in our internal resources.”
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We were struggling to equip our leadership teams with tangible tools that reflect CALD inclusion. The checklists Craig created — especially those for cross-cultural community consultations and project design — have been widely adopted across teams. They’ve raised the bar for what culturally responsive leadership should look like.
— CALD Strategy Manager, State Government Commission
WHAT'S INCLUDED
Compare and Choose Between Delivery Options
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PROFESSIONAL COACHING (Click to expand)
TEAM TRAINING (Click to expand)
CONSULTING: DONE-WITH-YOU DESIGN & DELIVERY (Click to expand)
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PROFESSIONAL COACHING | TEAM TRAINING | CONSULTING
ENQUIRE NOW
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Submit your enquiry by providing a few details in this Enquiry Form, and I'll be in touch as soon as I receive your response.
- I’ll personally review your responses to help customise my reply and next steps.
- You’re not committed to purchase at this stage - this is simply to help me understand how I can best support you.
- If you’re unsure how to answer a question, just type something like "unsure" and continue.
- Your information will be kept confidential and will only be read by me. For more details, please refer to my Privacy Policy
By clicking "Submit" you agree for me to email you at this address with intercultural tips and important updates only. I don't send spam. Unsubscribe at any time. Contact me via the Contact page if you require help.
READY TO GET STARTED?
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2-SESSION COACHING PACKAGE
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- Two x 90-minute virtual coaching sessions with Craig Shim, qualified intercultural business coach
- 100% tailored to your specific needs and professional context
- Available as one-on-one or small group sessions (up to 6 participants)
4-SESSION COACHING PACKAGE
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- Four x 90-minute virtual coaching sessions with Craig Shim, qualified intercultural business coach
- 100% tailored to your specific needs and professional context
- Available as one-on-one or small group sessions (up to 6 participants)
A QUICK INTRODUCTION: CRAIG SHIM
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
Craig Shim, Director, Alphacrane Intercultural Specialists
