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FREQUENTLY ASKED QUESTIONS PAGE
Group Coaching: Understanding the Asian Stakeholder Mindset
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How to Apply Cultural Insights in Stakeholder Engagement and Organisational Support
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 Find what you need on this page.
REGISTRATION & BOOKING
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How do I register for the program?
You can register directly through the online form on the program landing page (click the 'Return to Program Details' button below). Once submitted, you’ll receive an automated confirmation email.
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What is the difference between Pre-Registration and Enrolment?
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Pre-Registration: Tentatively reserves your place at the lower Pre-Registration Rate. This does not require payment and gives you time to arrange internal approvals.
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Enrolment (Confirm & Pay): Finalises your place in the program once payment is received by credit card.
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How many places are available?
Each cohort is capped at 15 participants to ensure small-group interaction and personalised coaching. Places are confirmed strictly on a first-come, first-served basis once payment is processed.
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Can I change my cohort after registering?
Where possible, we will try to accommodate changes between cohorts if a scheduling clash arises. This depends on availability, as cohorts may already be full. You’ll have the opportunity to indicate availability/unavailability on the registration form.
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What happens if the cohort I want is full?
If your preferred cohort is full, you’ll be placed on a waitlist and contacted if a space becomes available.
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Will I receive a tax invoice?
Yes. Once payment is processed, a tax invoice showing GST will be emailed to you.
PAYMENT
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What payment methods are accepted?
Payment is accepted by credit card only through our secure online system. We do not accept bank transfers or purchase orders.
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Is payment required at the time of registration?
Not for Pre-Registration. Pre-Registration simply reserves your place at the lower rate. Payment is required later, during the enrolment period, to confirm your place in the program.
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How do I know my payment has been processed?
Once payment is completed, you’ll receive an on-screen confirmation and an email with your tax invoice. Your place in the program is then fully confirmed.
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What if my organisation’s firewall or security settings block the payment portal?
Occasionally, government networks prevent online transactions. If this happens, please call Craig Shim on 0481 387 625, or email him at [email protected] to arrange a suitable time for him to return your call and process payment securely over the phone..
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Are my payment details secure?
Yes. Payments are processed using a secure, encrypted gateway that meets industry standards for data protection. Your card details are never stored on our system.
ATTENDANCE & FLEXIBILITY
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How do I register for the program?
You can register directly through the online form on the program landing page (click the 'Return to Program Details' button below). Once submitted, you’ll receive an automated confirmation email.
Â
What is the difference between Pre-Registration and Enrolment?
-
Pre-Registration: Tentatively reserves your place at the lower Pre-Registration Rate. This does not require payment and gives you time to arrange internal approvals.
-
Enrolment (Confirm & Pay): Finalises your place in the program once payment is received by credit card.
Â
How many places are available?
Each cohort is capped at 15 participants to ensure small-group interaction and personalised coaching. Places are confirmed strictly on a first-come, first-served basis once payment is processed.
Â
Can I change my cohort after registering?
Where possible, we will try to accommodate changes between cohorts if a scheduling clash arises. This depends on availability, as cohorts may already be full. You’ll have the opportunity to indicate availability/unavailability on the registration form.
Â
What happens if the cohort I want is full?
If your preferred cohort is full, you’ll be placed on a waitlist and contacted if a space becomes available.
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Will I receive a tax invoice?
Yes. Once payment is processed, a tax invoice showing GST will be emailed to you.