FOUNDATIONS FOR IMPROVING CROSS-CULTURAL RELATIONAL SKILLS
How to Relate to Customers, Clients and Colleagues From Any Cultural Background
FOR PROFESSIONALS WANTING PRACTICAL SKILLS TO EARN TRUST ACROSS CULTURES
A FOUNDATIONAL ONLINE COURSE
ENROL NOWHOW TO RELATE TO CUSTOMERS, CLIENTS, AND COLLEAGUES FROM ANY CULTURAL BACKGROUND
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Discover how to bridge cultural gaps and create stronger connections with your customers, clients, and colleagues.
As a qualified intercultural business consultant, I'll guide you through actionable steps to build trust, navigate frustrations, and ensure your approach is truly inclusive.
Enrol now, and I look forward to seeing you inside the course.
Craig Shim, Alphacrane Intercultural Specialists
ENROL NOWABOUT THIS PROGRAM
OVERVIEW
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This course will help you bridge cultural gaps and create stronger connections with customers, clients, and colleagues.
It provides actionable steps to build trust, navigate frustrations, and ensure your approach is truly inclusive.
OBJECTIVE
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Learn how to relate better to customers, clients, and colleagues from any cultural background.
DURATION
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60mins of lessons presented in video format, plus lesson notes and activities.
COST
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Individual access: AUD 195 / USD 130 / GBP 100 for a single user licence
Group access: Bulk buys for multiple licences available on request
KEY TOPICS
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How to identify where you currently sit on the Scale of Cross-Cultural Relatability – and how to move upward
How to relate to someone from a different cultural background if you want to influence their behaviour or move them up the scale of satisfaction
How to discover and manage your cultural blind spots
How to distinguish between cultural differences and personality flaws or professional flaws
How to identify the underlying cultural values, motivators and priorities that drive your behaviour, and the behaviour of people from different cultural backgrounds
How to bridge any cultural gaps that may be preventing you from relating well to others
WHO THIS COURSE IS FOR
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Professionals in international teams
Professionals and volunteers providing customer service or working with people from diverse cultural backgrounds
Professionals seeking to enhance cross-cultural trust and relational skills
Professionals who struggle with being heard, influencing decisions, or adapting to cultural expectations in meetings
CHALLENGES ADDRESSED
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I don’t understand why my customers, clients, or colleagues from different cultural backgrounds don’t connect with me.
I get frustrated when interacting with customers, clients, or colleagues from certain cultural backgrounds who appear rude, demanding, or inconsiderate.
I want reassurance that I’m being culturally inclusive towards my customers, clients, or colleagues from diverse backgrounds.
ACTIONABLE TAKEAWAYS
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Improve your understanding of cultural dynamics to better relate to customers, clients, and colleagues from various cultural backgrounds. Learn to adjust your approach based on cultural insights.
Develop strategies to manage frustrations by recognising cultural differences in communication and behaviour. Enhance your patience and adaptability to create smoother interactions.
Validate your cultural inclusiveness by identifying and addressing any blind spots. Cultivate an environment of mutual trust and respect in your interactions.
TESTIMONIALS
“This was the missing piece in our regional leadership strategy.”
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We’d invested heavily in systems and structure to support our regional teams, but overlooked the human dynamics of working cross-culturally. This course gave our leaders a shared language and confidence to build better working relationships across cultures — and it’s already influencing how we lead operationally.
— Director of Clinical Operations, Global Healthcare Company
“Small mindset shifts, big impact on how I work with others.”
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I always thought I was being respectful in meetings — but this course helped me realise that what’s ‘respectful’ in one culture can feel dismissive in another. Understanding those nuances has made my day-to-day collaboration across time zones a lot smoother.
— Senior Project Engineer, International Infrastructure Firm
“It helped me slow down and tune in, not just push through.”
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I used to think efficiency meant getting straight to the point. But after doing this course, I’ve realised how important it is to build rapport differently with members from diverse cultural backgrounds. The techniques were simple but immediately useful.
— Member Services Coordinator, Industry Super Fund
WHAT'S INCLUDED
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Step-by-step lessons designed to help you achieve cross-cultural influence and earn the respect of your colleagues and leaders
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60 minutes of lessons presented in video format, plus lesson notes and activities
- Whether you prefer to watch, listen, or read, you’re covered — with captions, lesson notes, and mobile access (including via the app), even while you’re on the move.
- Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
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Practical examples of intercultural best practice
- Foundations of Cultural Intelligence, explained in practical terms for immediate action
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Self-assessment activities for your personal and professional growth
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Downloadable Reflection Journal packed with additional resources, self-reflection activities, and best practice frameworks
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Q&A and personalised expert advice: Share your questions for a personalised response
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Unlimited access so you can rewatch lessons at any time
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Certificate of Completion for your CPD (Continuing Professional Development) available upon request
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Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee
READY TO GET STARTED?
ENROL NOW
FOUNDATIONAL ONLINE COURSE
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Step-by-step lessons to help you bridge cultural gaps and create stronger connections with your customers, clients, and colleagues
-
60 minutes of lessons presented in video format, plus lesson notes and activities
- Whether you prefer to watch, listen, or read, you’re covered — with captions, lesson notes, and mobile access (including via the app), even while you’re on the move.
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Unlimited access so you can rewatch lessons at any time
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Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee
STILL DECIDING?
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Not sure where you most need to improve your cross-cultural relatability skills?
Use this 3-step checklist to find out.
STEP 1
Take the Quiz
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Start with my free Cross-Cultural Relatability Quiz.
In just 5 questions, you’ll get a quick insight into how well you relate to customers, clients, and colleagues from different cultural backgrounds.
Why take it?
Because your ability to relate directly affects how well you can influence others and move them up the scale of satisfaction.
Instant results. 100% confidential.
STEP 2
Check Your Results
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If you score 5 stars, chances are you already relate well across cultures – although you may still benefit from new techniques offered in the full course.
If your rating is lower, the course will help you target specific areas for improvement so you can build stronger, trust-based relationships.
STEP 2
Try the Free Video Series
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Alongside your quiz results, you’ll receive complimentary access to my 5-part video series: Confronting Cross-Cultural Mistrust at Work. Each short video includes practical activities you can try straight away.
Ask yourself:
Is this learning style right for me?
Will the full course help me reach my personal or professional goals?
A QUICK INTRODUCTION: CRAIG SHIM
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As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.
My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.
Craig Shim, Director, Alphacrane Intercultural Specialists
