Home
Your Interests
Aviation Coaching Cultural Diversity & Inclusion Customer Service Global Mobility Healthcare International Business Leadership Public Service MORE (Other Interests)
Online Courses Free Quiz About Contact

FOUNDATIONAL COURSE

 

FOUNDATIONS FOR IMPROVING CROSS-CULTURAL RELATIONAL SKILLS

How to Relate to Customers, Clients and Colleagues From Any Cultural Background 

ENROL
 

 

HOW TO RELATE TO CUSTOMERS, CLIENTS, AND COLLEAGUES FROM ANY CULTURAL BACKGROUND

_

 

Discover how to bridge cultural gaps and create stronger connections with your customers, clients, and colleagues.

 

As a qualified intercultural business consultant, I'll guide you through actionable steps to build trust, navigate frustrations, and ensure your approach is truly inclusive. Enrol now, and I look forward to seeing you inside the course.

 

Craig Shim, Alphacrane Intercultural Specialists

ENROL

ABOUT THIS COURSE

Foundations for Improving Cross-Cultural Relational Skills
OVERVIEW

_

This course will help you bridge cultural gaps and create stronger connections with customers, clients, and colleagues.

It provides actionable steps to build trust, navigate frustrations, and ensure your approach is truly inclusive.

OBJECTIVE

_

Learn how to relate better to customers, clients, and colleagues from any cultural background

DURATION

_

1 hour of lessons presented in video format, plus lesson notes and activities.

COST

_

$195 AUD

Bulk discounts available.

KEY TOPICS

_

Moving up the Scale of Cross-Cultural Relatability

How we relate, explained in 5 cultural dimensions

Cultural intelligence and cultural blind spots

WHO THIS COURSE IS FOR

_

Professionals in international teams

Professionals and volunteers providing customer service or working with people from diverse cultural backgrounds

Professionals seeking to enhance cross-cultural trust and relational skills

CHALLENGES ADDRESSED

_

 

I don’t understand why my customers, clients, or colleagues from different cultural backgrounds don’t connect with me.

I get frustrated when interacting with customers, clients, or colleagues from certain cultural backgrounds who appear rude, demanding, or inconsiderate.

I want reassurance that I’m being culturally inclusive towards my customers, clients, or colleagues from diverse backgrounds.

ACTIONABLE TAKEAWAYS

_

 

Improve your understanding of cultural dynamics to better relate to customers, clients, and colleagues from various cultural backgrounds. Learn to adjust your approach based on cultural insights.

Develop strategies to manage frustrations by recognising cultural differences in communication and behaviour. Enhance your patience and adaptability to create smoother interactions.

Validate your cultural inclusiveness by identifying and addressing any blind spots. Cultivate an environment of mutual trust and respect in your interactions.

"I wish we knew this before we embarked on our international expansion. Gaining the trust of our partners could have been faster and easier if only we had adjusted our approach." CEO of a mining consortium (Australia)

“International supply chain issues have cost us millions. But these cross-cultural relational techniques are helping us regain priority status among our overseas suppliers” Global Supply Chain Manager (Australia)

“Our customers are doctors from many different nationalities. I assumed I relate well to everyone, but now that I can see things from their perspective, I know how to tailor my approach.” Medical Director at a pathology group (Singapore)

WHAT'S INCLUDED

_

 

  • Step-by-step course lessons to to achieve cultural competency in everyday interactions
  • 60 minutes of lessons presented in video format, plus lesson notes and activities
  • Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
  • Practical examples of intercultural best practice
  • Self-assessment activities for your personal and professional growth
  • Downloadable Reflection Journal packed with additional resources, self-reflection activities, and best practice frameworks
  • Unlimited access so you can rewatch lessons at any time
  • Certificate of Completion for your CPD (Continuing Professional Development)  available upon request
  • Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee

"We will embed this course into the onboarding process for all our new employees" Global HR Manager (USA)

“Now I realise why our pitch failed to hit the mark with our international client. We should have adjusted our approach to align with their Asian decision-making mindset” International Account Executive, Exports (UK)

"It now makes sense why our D&I initiatives have worked in some of our global offices, but not in others" Head of Diversity and Inclusion (Pharma50 company, USA)

INSTRUCTOR PROFILE

_

 

As a qualified intercultural business consultant, I specialise in enhancing cross-cultural business and relational skills. Having lived abroad for much of my career before returning to Australia, I've gained valuable insights into how cultural competency is crucial for building strong relationships. Drawing on this experience, I provide coaching, training, and advice to corporate and government clients to boost their cross-cultural capabilities.

My intercultural guidance is trusted by companies like Boeing, Nike, PepsiCo, and Mastercard, as well as the Australian Government and United Nations agencies. I also serve on several advisory panels, including those for the Department of Prime Minister and Cabinet and the Australian Public Service Commission.

 

Craig Shim, Director, Alphacrane Intercultural Specialists

Â