INTERNATIONAL EDUCATION
Culturally Inclusive Support for Professionals Working with International Students
BROWSE PROGRAMSWHAT IF THE PROBLEM ISN’T TRAINING – BUT CULTURAL INTELLIGENCE?
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Ever wondered why preparing students and educators for global environments isn’t always instinctive – even when internationalisation is a clear priority?
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In international education, cultural intelligence is often the missing link behind disengaged students, misaligned expectations, or missed opportunities for truly global learning experiences.
I’ve worked with educators, academic leaders, and international education professionals across diverse contexts, delivering cultural awareness and cultural intelligence programs that strengthen both teaching effectiveness and institutional capability. I’m also the co-founder of Project Global Citizen – a global movement focused on equipping tertiary students with the cultural competencies needed to be employable anywhere in the world.
These insights inform practical, real-world programs that support institutions to better engage international students, prepare graduates for global careers, and build the intercultural confidence of staff delivering education across borders. Â
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Choose from any of the following delivery options:
- Professional Coaching (1-on-1 or small groups)
- Team Training (in-person or virtual)
- Advisory & Consultancy Services
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Craig Shim, Alphacrane Intercultural SpecialistsÂ
QUICK LINKS
 Find what you need on this page.
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FEATURED PROGRAMS
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Cross-Cultural Service Delivery: Lessons from International Airlines
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How to Deliver Premium Service In Any Industry With Cultural Awareness and Sensitivity
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For Frontline Staff in Any Industry Who Serve International Customers or Clients
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Delivery Options:Â
Professional Coaching | Training
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Culturally Inclusive Service for Frontline Hospitality Teams
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How to Deliver Service Excellence With Cultural Awareness and Sensitivity
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For Hospitality and Tourism Teams Wanting to Avoid Cultural Missteps
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Delivery Options:Â
Professional Coaching | Training
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Intercultural Coaching for International Relocations
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How to Navigate Country-Specific Cultural Nuances in Business and Social Settings
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For Employees on International Postings and Assignments
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Delivery Options:Â
Professional Coaching | Training
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MOREÂ PROGRAMS
International Education
Designing In-House Cultural Inclusion Listening Circles
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How to Plan, Run, and Report on Listening Circles with Cultural Safety and Sensitivity
For Time-Poor Professionals Tasked With Designing and Facilitating Listening Circles
TAKE A LOOKCultural Competency Checklists for Public Sector Leaders
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How to Apply Cultural Intelligence in Leadership Decisions and Organisational Processes
For Managers seeking Straightforward, Practical Ways to be More Culturally Inclusive
TAKE A LOOKLeading Culturally Diverse Teams and International Projects
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How to Achieve Peak Team Performance With Cultural Safety and Awareness
For Professionals navigating Cross-Cultural Business Situations or Stakeholder Relationships
TAKE A LOOKCulturally Inclusive Service Language for Volunteers
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How to Communicate with International and Culturally Diverse Visitors
TAKE A LOOKUnderstanding the Asian Business Mindset
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How to progress decisions when agreement is indirect or unclear across Asian business contexts
For senior leaders responsible for progress with Asian stakeholders
TAKE A LOOKCross-Cultural Communication Techniques for Meetings in the USA, UK & Australia
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How to Speak Up, Influence, and Be Remembered in Workplace Meetings
For Professionals Navigating Workplace Norms In English-Speaking Countries
TAKE A LOOKCross-Cultural Service Delivery: Lessons from International Airlines
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How to Deliver Premium Service In Any Industry With Cultural Awareness and Sensitivity
For Frontline Staff in Any Industry Who Serve International Customers or Clients
TAKE A LOOKFoundations for Improving Cross-Cultural Relational Skills
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How to Relate to Customers, Clients and Colleagues From Any Cultural Background
For Professionals Wanting Practical Skills to Earn Trust Across Cultures
TAKE A LOOKIntercultural Coaching and Advice for Business Challenges
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How to Navigate Country-Specific Business Challenges Using Cultural Intelligence
For Professionals Navigating Cross-Cultural Business Situations or Stakeholder Relationships
TAKE A LOOKCOACHING FOR INTERNATIONAL RELOCATIONS
Global Mobility, with Cultural Intelligence
Intercultural Coaching for International Relocations
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How to Navigate Country-Specific Cultural Nuances in Business and Social Settings
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For Employees on International Postings and Assignments
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Delivery Options:Â
Professional Coaching | Training
ADVISORY & CONSULTANCY SERVICES
International Education
We collaborate with universities, education providers, and international teams to embed cultural intelligence into both the student experience and institutional internationalisation efforts.
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Our consultancy work ranges from reviewing the student journey through a cultural lens to designing culturally inclusive teaching practices, communication frameworks, and engagement strategies that resonate with diverse student cohorts.
We also support leadership and Learning & Development teams by delivering professional development programs for educators and administrators, as well as providing intercultural coaching for teaching staff undertaking international postings or assignments. This builds capability at every level – enhancing student outcomes, strengthening global engagement, and ensuring institutions are equipped to operate confidently in an increasingly interconnected education landscape.
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ENQUIREÂ NOW
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Submit your enquiry by providing a few details in this Enquiry Form, and I'll be in touch as soon as I receive your response.
- I’ll personally review your responses to help customise my reply and next steps.
- If you’re unsure how to answer a question, just type something like "unsure" and continue.
- Your information will be kept confidential and will only be read by me. For more details, please refer to my Privacy Policy
By clicking "Submit" you agree for me to email you at this address with intercultural tips and important updates only. I don't send spam. Unsubscribe at any time. Contact me via the Contact page if you require help.Â
CRAIG SHIM'S EXPERIENCE
International Education
PROFESSIONAL DEVELOPMENT FOR AVIATION AUSTRALIA
Craig has tailored and delivered professional development training sessions for Aviation Australia instructors and staff since 2019, including:
CSI: Aviation Australia - Cultural Scenario Investigation An Intercultural Workshop for Teaching and Engaging with International Students.
Aviation Australia is a world-class registered training organisation and the only Civil Aviation Safety Regulations (CASR) and European Aviation Safety Agency (EASA) approved training organisation in Australia.
EDUCATION QUEENSLAND INTERNATIONAL ROADSHOW
Engaged by the Queensland Government, Craig has delivered state-wide professional development training sessions for teachers and education staff through the following program developed by Alphacrane Intercultural Specialists:
Enhancing Cross-Cultural Professional and Communication Skills A Cultural Competency Accelerator Workshop for Education Professionals
Education Queensland International (EQI) is the commercial branch of the Queensland Department of Education and sits under the Department of Education International.
PROJECT GLOBAL CITIZEN
Our sister company, Project Global Citizen, co-founded by interculturalists Craig Shim and Astrid Hofmann delivers cultural competency programs to make tertiary students employable anywhere in the world.
The Project Global Citizen movement creates a foundation for global citizenship with cultural competence.
In 2021, Project Global Citizen expanded into the USA where our new program, Cultural Cohesion Code (CC Code) is being rolled out across locker rooms of college student-athletes.
Click the link below for programs available to students through Project Global Citizen and CC Code.
PROJECT GLOBAL CITIZEN
AUSTRALIA-ASEAN YOUTH FORUM FACILITATOR
Craig facilitated the Trade Committee for the Australia-ASEAN Youth Forum, bringing together 66 students from 11 schools to discuss key issues facing Southeast Asia from the perspective of Australia and ASEAN Member States.
Working in teams of six students per country, students practiced using cultural intelligence to walk in the shoes of their allocated country’s leaders, representing that country’s stance on contemporary regional issues: refugees, climate change and trade.
The Youth Forum was organised by Asia Education Foundation, the Queensland Government and hosted at Corinda State High School.
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PROFESSIONAL DEVELOPMENT FOR ISANA/IEAA MEMBERS
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Craig has tailored and delivered professional development training sessions for teachers and international education professionals since 2019, including:
Influencing International Students and their Guardians, with Cultural Intelligence How to break through cultural barriers when rules get ignored
ISANA Inc International Education Association and International Education Association of Australia (IEAA) are both peak bodies for professionals working in international education.
COUNTRY MANAGER, SINGAPORE INTERNATIONAL SCHOOL
While based in Myanmar, Craig was the country manager for the Singapore International School (Yangon), MCTA (Mandalay), RVi Academy and RVi Institute.
Singapore International School: RVi Academy is the only school in Yangon to be accredited by both the Singapore Examinations and Assessment Board (SEAB) and the Cambridge Assessment International Education (Cambridge International).
REPUBLIC POLYTECHNIC ACCREDITED LECTURER
Accredited as a Problem Based Learning (PBL) Facilitator registered to teach Republic Polytechnic programs for RVi Institute, Craig delivered professional development subjects including Problem Solving, Organisational Behaviour and Communication Skills.
After several years’ teaching experience using the Problem Based Learning methodology, Craig subsequently embedded this learner-centred, inquiry-based approach into his own companies, Alphacrane Intercultural Specialists and Project Global Citizen. We are Australia’s only intercultural consultancies to exclusively use Scenario-Based Learning in our coaching and training programs.
INTERNATIONAL EDUCATION & TRAINING SUMMITS
Craig has delivered multiple keynotes and intercultural workshops to international students as part of Study Queensland’s IET Summits and leadership programs.
Working in small teams, international students were assigned the role of Cultural Investigators to solve challenges around cross-cultural communications, social integration and other topics covered in our signature Project Global Citizen programs.
Many students subsequently became ambassadors the Project Global Citizen movement and were awarded Project Global Citizen Scholarships.
ENTREPREURSHIP PROGRAM FOR INTERNATIONAL STUDENTS
Craig is a judge, mentor and committee member for gen[in], a Trade and Investment Queensland sponsored program for secondary and tertiary education students.
Gen[in] builds the entrepreneurial mindset and skills of international and globally-minded young people across Queensland. The signature annual Innovation Challenge helps young people prepare for their future through ideation and collaboration.
Many of our Innovation Challenge pitch winners have gone on to become international award winners for their entrepreneurial ideas.
SHOWCASE: A RECENT PROGRAM
Delivered August 2022 for ISANA International Association Inc and International Education Association of Australia (IEAA)
FREE ASSESSMENTS
For Frontline Professionals
CROSS-CULTURAL SERVICE SKILLS ASSESSMENT
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How well does your service delivery land across cultures?
Take this 3 minute assessment to discover how your service is actually experienced by culturally diverse customers.
15 questions · Instant personalised results · 100% confidential
Ideal for frontline professionals who regularly interact with international or culturally diverse customers, clients, patients, guests or visitors — and want to feel more confident navigating cross-cultural interactions.
TAKE THE ASSESSMENTFor Leaders and Managers
CULTURALLY INCLUSIVE CUSTOMER EXPERIENCE ASSESSMENT
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How confident are you in how your team’s customer experience is interpreted across cultures?
Take this 3-minute assessment to assess your confidence in how effectively you support your team to deliver customer experiences for culturally diverse customers and clients.
15 questions · Instant personalised results · 100% confidential
Ideal for leaders, managers and supervisors responsible for customer-facing teams who want to strengthen culturally inclusive customer experience across their organisation.
COMING SOONA QUICK INTRODUCTION: CRAIG SHIM
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I’m the Director of Alphacrane Intercultural Specialists and an intercultural business consultant. I work with senior leaders and organisations whenever cultural dynamics affect decision-making, authority, or outcomes in international contexts.
With more than 30 years of cross-cultural experience — including 14 years consulting to global organisations such as Boeing, Nike, PepsiCo and Mastercard, as well as Australian Government agencies including Prime Minister & Cabinet and Austrade — I support leaders navigating complex cross-border decisions with greater clarity and confidence.
I also advise government panels on intercultural capability and international engagement, particularly where decisions carry reputational exposure or long-term relationship risk.
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Craig Shim, Director, Alphacrane Intercultural Specialists